Janet Davis Music Customer Comments

We would like to convey our thanks for the very professional assistance we received from your employee Tom this past Tuesday. He showed us around the store and found various instruments we wanted to see. We enjoyed a fun conversation with him as we completed our purchases, and we look forward to returning.

Regards,

Bill and Carolyn G.

Dear Janet and the JDMC staff,

I know that you are accustomed to receiving glowing comments from customers providing feedback on their most recent instrument purchases, etc. I however, would like to compliment you on a small, but significant (to me, at least) product that you have created; the JDMC thumbpicks.

Like many banjo players, I have spent more time than I care to admit, filing-down long thumbpick blades that stick out too far, and using heated needle-nose pliers to curl-inward the top edge of the thumbpick to avoid catching it on the 5th string.

JDMC thumbpicks are perfect "right out of the box" (I prefer the GP-9; I like the snug fit), and I really like the tone and attack they produce. I have never subscribed to the belief that bigger, thicker thumbpicks provide the best bass response; as I find that the JDMC's produce a very musical sound and possess a good ratio of rigidness vs. flexibility.

I commend JDMC for creating such an excellent (albeit $1.35) product. Your attention to detail is not lost on me.

Aloha,
Paul S.
Hawaii

Hi Brad
What a surprise! Can you pick a banjo as fast as you can reply?
I have a few friends here in Bonny Scotland that are using your company and are happy with your service.It is good to know that we can keep up to date with bluegrass instruments and things. If you come over to Scotland we'll give you some good Haggis Whiskey and Music
Regards
Doug

Hello Kathy and Janet Davis Staff:

I just wanted to thank you for your prompt delivery of the book and Capo I ordered. It arrived today in good time. I am looking forward to ordering more items from you in the future, including a new banjo!! I am very impressed with your selection and hear a lot of members at the Banjo Hangout talking about how good your products are and the fast service. Thank You again for helping me learn banjo.

Gary M
Canada

Hello Janet & Jim,

Wow its really appreciated to get a personal note from you Janet. I would never have expected it cause I am sure you are a busy person with a business as successful as your banjo store. I will be purchasing items from you and love the catalog & the contact. I think you guys are the best bluegrass store for musicians and music lovers. The newest inventions as well as the good old all american good idea put in use for the ease of keeping us all into the music. Thank you once again I hope you have a great bluegrass season & I look forward to our continued business relationship.

Leonard

Hi there,

I recieved my order today. Thanks again for your fast service and the catalogue.
Take care,

Tom

Hi Derek, just to let you know that the cone (my order) arrived in perfect condition (packing was excellent), and in good time, many thanks for your help.
Regards,
Gary.

I appreciate the service, the no questions asked, and just the general attitude of each of the people I have dealt with. You seem to be fair, knowledgeable, and those are the things that will keep me coming back and telling others about Janet Davis Music.

Thank you,
Karl Roten (voluntary lifetime member of Janet Davis Music)

I simply or complexly love my Reso. Thank you for making the whole process from selection to shipment a pleasant experience.
David Burke

Got the DVD and book and they are lots of fun and thanks for the speedy delivery.
What great service but ya'll always have great service.
Thanks again!
Randy W

GOT IT AND WE'RE PICKIN'!!!
Thanks so much for making our son's birthday so special!
We will be sure to purchase from you frequently!
Much appreciated!
Jessica J

Morn'n,
Just to say thanks for a very FAST Del'ry on my order for a O/S ukulele case.
I'll be back at some point..
Thank you again.
Phil W

I'm here to tell you that you all ought to give that Jake a raise...
He is my go - to - man...right behind Jesus....
Thanks a million Janet Davis Music...............
Pastor Steve Tufts, Lebanon,Ohio

My brother got his Dulcimer right on schedual today for his birthday, and he really likes it...
Thank you for helping me get it to him.
Jim W

Thanks for the update Marci!
You all do a great job of keeping us buyers up to date on our order statuses.

Have a Blessed Weekend!
Greg

Hello:
I received my order from you, today. It arrived safely and I'm very happy. Thanks for a smooth transaction.
Regards
Jim S Sr.

Jake,
Thanks for your help last week during our visit. We made it back to NY safely. I don't think the dulcimer will be that difficult to play...the learning curve for the dulcimer seems shorter than the banjo learning curve. I did not have the opportunity to play with my other purchases yet....still recovering from the trip.

Also, thank your mom for us for giving my daughter Erin your band's CD. The kids really enjoyed the Iowa song and the Hillbilly Rap (I know tracks 12 and 3 respectively because they were played so often). I'm sure they will be playing the songs for their friends and having a lot of fun with them....we also enjoyed the rest of the CD...good job! Did you ever consider cutting a kids CD?

Thanks Again! We enjoyed our visit!
Tom P

Hi Marci:
Kudos and thanks to everyone down yonder for all your help. The baby arrived about lunchtime today, and I durn near forgot to eat 'cause I just had to sit down and pick a couple of reels and some hornpipes. I'll send y'all a sound sample when I get the chance. Thanks again,
Tom Schultz
(Bentonville H.S., Class of '74)

Wow, that was fast! I just ordered the case a few hours ago!
Ken

Great customer service!!!
Gord

"You're becoming popular with my soldiers, Janet. Thanks for shipping to us. Seems like music is all we have sometimes to clear everything else out of our minds."
1st LT Dulen
Iraq

Hi Marci:
Kudos and thanks to everyone down yonder for all your help. The baby arrived about lunchtime today, and I durn near forgot to eat 'cause I just had to sit down and pick a couple of reels and some hornpipes. I'll send y'all a sound sample when I get the chance.

Thanks again,
Tom Schultz
(Bentonville H.S., Class of '74)

Hi there, I just wanted to let you know that this is the second order I have recently placed with you, and I am extremely happy with your international service, fast delivery, and great products. I have highly recommended you to my musical friends and look forward to ordering from you again. I just wanted to let you know that I think your store and prices are fantastic. Keep up the great service.

Thanking you-
Janet Wood, NSW Australia.

To whom it may concern,
I have extremely enjoyed my experience with JDMC. I ordered my tuning buttons for my banjo and didn't expect them for a week or more. Today I received them, it has only been 5 days! I am very happy and I will continue to do business with Janet Davis Music Company.

Tyler C

Hi Derek,
Just received the order the other day, and just got a message from someone telling me that the backordered bridges were mailed yesterday! WOW...that's service..Thanks again.
Steve M

To whom it may concern,
Just a quick note to tell you I received my books in a timely fashion and in good shape. Thanks again for your service.
James Clay B

Marci:
I can’t wait. This is waaaay too much banjo for me. But, maybe I will grow into it?
You all are wonderful to work with.
Mega thanks. Let’s pick.
Roger H. F

Thanks Derek.
You guys are the best....I'll look for my stuff on Friday.
Steve Myers

Hi Marci, Matt, Jim,
Just to let you know that the SV-1400 arrived in perfect condition yesterday. It's beautiful.
Thank you again for your help. You did a great job.
Scott

Janet Davis Music,
I just recieved my new Snuffy Smith Bridge and I want to tell you that my banjo never sounded better. Thanks to the guidance from (I think it was Tom in tech support) in choosing the correct bridge it only took him a few minutes after describing the buzz problem, was he able to come up with the solution. My hammer ons and slides are the cleanest I have ever heard on this bango. NO MORE BUZZ!.

My sincere thanks to him and especially for the super fast delivery. I will be returning to Janet Davis Music for ALL my future needs.

I must tell you one more thing, I learned how to play the banjo from one of your CDs and was pickin in only 4 weeks. It is just great!.

Thanks again.
You folks are wonderful.
John D

Thanks, you all are very efficient; much appreciate you making the change in my order. I'm a happy "Pickin'" Customer!
Fred R

Got both your voice mail messages. Good news, the shipment came today. Even better news that you inform your customers asap. I'll definately be referring my friend to your company. Thanks.

By the way, although I found Janet Davis via the Mandolin Cafe, the guys at Berkeley CA's 5th String referred me to your store too.
David M

Thanks very much. I've used other on-line music stores including fqms, samash, etc... You're company is by far standing head and shoulders above the rest. Special thanks to Tom (he's the man) for helping me so much. Tom really went out of his way to get me the best possible banjo setup, answer all of my silly questions, and explain everything. Tom's a real pleasure to talk with. I couldn't have possibly had a better experience. All of that plus an absolutely beautiful banjo. Top notch!
Aaron M

I received my exchange tailpiece today. I have had a very pleasant experience with JDM and will purchase again. Thank you very much for your service.
Scott S

Thank You Very Much To Everyone At Janet Davis :), Everyone has always been a great help to me with whatever problems, I have had. Tom has really helped me with getting a great banjo that, I was looking for. Me Being in NY( darn Yankee's) he has always taking the time( that many individuals in sales don't do). And that is answer any question, give me his opinion, and not try and scam me just to make a sale.

I am extremely happy that I found your web-site, and been able to do business his a group of individuals that are a pleasure to talk to such as yourselves. I am extremely happy that, I am getting a Sullivan Banjo, my mother on the other hand, gave a great big sigh, before she said " Oh ANOTHER ONE, please tell me it is not louder then the one you have"...I just shook my head with a grin on my face. Again Thank You,
Regards,
(Mudskipper) Cory

Thank you for the Banjo it arrived safe to Australia from America . It is a great banjo I love it. I have always wanted one of these Deerings. I have been playing banjo for 20 years and my other banjo is a Windser Premier, very old. This banjo is good quality.
Thanks, bye
Mr Anthony H

Hi. Kathy
I`ll just tell you that I received the order today. Fantastic only 8 dayes. Thanks for the good service.....I think we can make a deal another time. Just now in Denmark we have is a nice spring time.... you be welcome to come and enjoy it.....
Have a nice and happy time.
Best regards from Torben
www.voeb-music.dk

Thanks Marci!! I've never gotten such great customer service ever..will let Janet know when I see her at banjo camp!!!

Thank you. A check in the amount of $3037.95 is being mailed to you on 4-10-08 from the Treasurer of The Grand Chapter of Royal Arch Masons in Virginia. I look forward to receiving this wonderful instrument and proudly presenting it to Brother Roy. It has been a real pleasure talking with you and your company really knows how to treat their customers.
Dave

Thank you again. It's always been a pleasure doing business with the Janet Davis company. I look forward to future orders as well.
Respectfully,
B. Fleming

I received my package today and I have to say that I am extremely pleased and impressed with your prompt service. I ordered on Friday and received my tuning keys on Monday. That just simply cannot be beat. Thank you so much and I will definitely be doing business with you again soon.
Thank you!
Jarrett

Hello Janet
I just wanted to drop you a note to tell you that I love my new Eastman 615 flamed maple sunburst mandolin. It is fantastic in everyway, the set up is great and it sounds great. I'm very happy with it, it is always a pleasure to deal with your music shop. I have purchased several items from you and I'm always happy every time, everything I've purchased is just as advertised and your staff is very good to deal with. I'm just learning to play the mandolin, I'm also still learning to play the banjo and I guess that I will always be learning. There is always something new to learn, its wonderful and I'm a Bluegrass nut. I purchased the mandolin to give myself a brake from the banjo, when I get a little frustrated I put the banjo down and pick up the mandolin, I found that it not only helps but also I'm learning a new instrument. I highly recommend your shop to all of my friends down here in Florida, there is a few music shops down here that are geared to the bluegrass nuts like myself but I have learned to trust you and your staff because I know that when I place an order I'm going to get an instrument that is set up by people who know what they are doing and also care and have pride in what they do.

As far as the mandolin goes I would highly recommend the Eastman 615 to anyone who would like to get started in playing the mandolin. It is well worth the price you have on it and considering that you set it up so it plays as easy as it can and sounds great it's a great deal. Thank you so much, I also wanted to thank you again for the Goldtone OB 250+ banjo that I bought about three years ago, its great and still plays wonderful, I use it as my practice banjo. Also for all of the other items that I purchased such as strings, books, straps, tuners and videos. And also thanks so much for all the advice that you and your staff have provided to a knowledge challenged beginner.

Thanks Again
E. Adrian Bryan

Hey Marci! It has arrived! I got it last night, it was open so I guess customs must of had a good look at it. I'm so pleased it's here, thanks so much for your help with the postage and your after-sales support, it was truly fantastic.
I think I am going to call the guitar Marci! :o)
Thanks again
Ben

Hey Janet:
Just thought I would let you know about my two major purchases as well as small things have gone wondferully. Matt has done both my major purchases, a Washburn guitar and Rover mandolin and he did a great job. Mike, Jake, and Tom have been very helpful on my smaller purchases as well. Thanks for the great customer service and I'm very happy with my instruments.
Thanks for your time.
BJ Saalfeld

Thanks Marci!! I've never gotten such great customer service ever..will let Janet know when I see her at banjo camp!!!

DEAR Derek
It's Tomomi Yodoya. 2008/03/28 08:45 A.M. (Japan Time) Goods have arrived safely.
I'm quite satisfied. When there is a chance, I'd like to use it again.
Thank you very much.

Thank you Ms. Patton. I appreciate your fast service. Take care.
Scott P

Thanks for the follow up and great customer service! You hardly ever see it these days, and people eat it up. I've spent nearly 20 years in outside sales. So, it's nice doing business with you.
Kindest Regards,
Stark S

I have received my order it was fast and acurate thanx!!!!!! great job
Keith

Thank you for your quick response, and we will send you some pics from the Hogsbreath here in Key West. And some honorable mention on our webcams. Much more business in the future.
Jeffrey.

Thanks for your prompt attention, Derek. I've always gotten really good service from JDMC
Roger

Well done! Have a great day!
Leon R

Thanks Derek, I like the way you do business. I'm very pleased with all the products I ordered.
Bob R

Thanks for the great service!
Brian R

Dear Janet, I want to take the time to thank you and your people for the amazing customer service I received when purchasing a new banjo ( re. order # 30741). I have had many dealings with companies that claim they have the best customers service but no one can come close to yours. You and your people went far and beyond to see that I was satisfied with my purchase. I love my new Rb 250 the tone is amazing as is the balance and quality.My first dealings with you was through my banjo teacher using your book (You can teach yourself banjo) as my lesson book and on to Splitting the Licks & The Ultimate Banjo Songbook. You have a customer for life and someone who tells everyone he meets about Janet Davis. Your store is the place to go for all your musical needs.Thank you again so very very much.
Paul Germann

Hi Derek, all arrived OK thanks again for great service from JDMC and thank Snuffy for the custom bridge it is ace spot on size.
Mike

Thanks Derek. Go ahead and charge my card. Thanks for your great service. Me and my band have used your online ordering a number of times for various bits and pieces and have always been very happy. We really appreciate the fact that you bother to deliver to the other side of the world!
Cheers, Greg

It is always a pleasure doing business with you...have a nice day!
Benoit

Excellent service!
Many thanks,
Patrick S

Dear Matt and everyone at JDM - I just received the replacement clawhammer course that I returned for damage in the mail; once again you guys came through with shining colors! Thanks for the great service I always get when I work with you - although I'm not a big account and don't buy much high end merchandise, I feel like you really give a damn about how my orders are handled.
I talk you up every chance I get!
Thanks again,
Mick F
Grafton, Mass.

Hi to all at Janet Davis
I got my new Kentucky mandolin today. Its Fantastic!! Thank you so much for all your help!!! This has made my trip to the states complete. Thanks again!!! When I get back to Spain I will be putting in an order for some more stuff & will be recommending you to my friends.
Keep up the good work.
Thanks to all. happy picking!!
Matt

Thanks so much... I'm looking forward to the new resonator cone, and I'll send my wife to your site for all of the things Santa will be bringing me this year.
Take care, Bob

I find doing business with you to be a pleasant, honest experience.
Doug

Dear Janet, once again Michael came through!!!! I'm not sure of all that happened, but I ordered my new Eastman MD615SB on 11/6/07, and I was thinking I was to get it this week. However, when I called last week to check on the order, I was told I wouldn't get it until next week. Then, I spoke to Michael and he made things happen and I got it today. WOW! for two reasons, one that Michael did what he promised and I never in doubt that he wouldn't (this was a birthday present from my husband) and two the new Eastman plays and sounds so good! I bought my Stelling Bellflower (which I still play) from you and I believe I dealt with you, Janet, and Michael during that time. Everytime I do business with JDMC I am more impressed. I recommend others to you all the time. I will continue to be a customer of yours for years to come. Please keep up the good work. And give Michael a big atta boy for me. If I were there, I'd give him a hug. Thank you for the fine customer service people you have. You have a wonderful reputation. May all there at Janet Davis Music have a Happy and Safe Thanksgiving, a Merry Christmas and a wonderful New Year!
Susan H Colorado Springs, CO

Dear Janet Davis Music
I received my Reso yesterday 30th October. All is well and I am very happy with my purchase, the level of service I received from you was excellent!!
Thanks again and I will be in touch regarding strings etc.
Kindest regards
Ian

Dear Janet and Jim
I am a new customer from Canada. I ordered a new head (Huber- the thicker one )and some other new parts for my banjo including you 5 string banjo Set-Up and Maintenance DVD. After watching the DVD, I took off the old head and kept going! before you know it I had mu banjo completely dissassembed. I cleaned and polished everthing according to your DVD and patiently put it back together again. After tuning it up and positioning the bridge I strumed my first chord. I COULDN'T BELIEVE THE DIFFERENCE. The tone was warm and rich and the action was dramatically changed from about 5/16ths at the 21st fret to about half of that. it plays , feels, looks like a brand new banjo.

You really know what you are doing. Thanks very much for your help. I have never found the wealth of banjo lore and knowledge anywhere in Canada here. You are my first choice for parts, or anything banjo related. I would love to come and see your store sometime and maybe meet you.

Until then . . .
your new banjo friend
Lee B
Winnipeg, Manitoba
Canada

Jake/Tom,
Just a note of appreciation for the attention and support each of you gave me yesterday. You guys know how to present yourselves to a customer. I can readily recognize how your business has succeeded in a very competitive musical market. With staff comprised of the likes of you two, Janet Davis Music is in great hands!
Regards,
Bill G, Fayetteville

Dear Janet and Jim,
I've been a customer of yours for many years. My last order just arrived (90116863). I get stuff from you here in New Mexico quicker than from California! Your service is excellent and your endorsements or advice has never led me astray. Once in a while I find an item cheaper somewhere else (usually not so when shipping is added) but I would never not order from you is you have what I need or want. Your service is too good to worry over a few pennies, i.e.: an instruction sheet for both the Drum Dial and the Drum Torque by Jim himself. Now that is service. I also remember my wife ordering a Goodtime Banjo for a Christmas present for me and Jim making a special effort in lousy weather to make sure it got here in time. I've never met either of you (hope to some day) but feel like I know you. Thanks so much for keeping an old picker like me going. I wish you continued great success with music and your business and the best of Holiday whishes (Halloween, Thanksgiving, Christmas ) and pass on my thanks to all your staff.

Sincerely,
Dave (Takes a lickin' and still keeps pickin') Wiest

Hi Matt,
Thanks for getting back to me so quickly. I'm not sure when I'll be able to get to the post office, but I'll try to take care of it next week. I've putting in 14 hour days lately and it doesn't sync with the USPS office hours. I want to say that you guys are great. The stuff I have been getting is going toward the music development for a motion picture project of mine that is in development. It's a screenplay adaptation of a Mark Twain short story that will have an almost entirely Bluegrass score. It will be a while until it goes into pre-production because there are at least two projects ahead of it (hence, the 14hr. days!), but it is giving us the time to really put some things together that will be great. JDMC's great selection of items, easy ordering process and reasonable prices are fantastic, and now I see your customer service can be added to the list. I'll be ordering again soon. In fact, if I don't have the time to get to the post office, I'll just order another copy of the Skaggs DVD and throw this one out. Pass along a sincere "thanks" to all from another satisfied customer.
Joe

Aww, you are the man. Derek, your customer service will be rememberd. Thank you big time!

It looks perfect! I am very greatful for all your help, and I really appreciate your website. There will be more orders from Norway in the future:) Hopefully, I will come and visit your store sometime. Again, thank you very much! Greetings from Hugo

Miss Janet I want to say that you have the best people working for you. Tom was a great help in helping me through my buying process.

To Tom, Thanks again for all you have done. You are great at what you do.
May god bless you in every thing you do.

Again Thank You
MAY GOD BLESS
Todd M. J

This was my first order with your company and I am extremely pleased by the courteous and efficient way in which it was handled. I am especially grateful to Michael and Matt for correcting MY online order error. (I had inadvertently selected the Shubb banjo/mandolin capo when I really wanted the guitar capo.) I will be ordering again from you in the future.

Sincerely yours,
Glenn B

Janet
I am a newcomer to Bluegrass Music and have recently bought a new Banjo. I also bought your Mel Bay "You can Teach Yourself Banjo" The book was very easy to use. I particularly liked the fact that within the first couple of pages you were already playing some banjo songs. I am making good progress on the banjo and am looking forward to getting to an "adequate" level of skill. I recently met with Mike Casey in Houston. His band "Bluegrass Solution" was one of the bands that inspired me to get into the Bluegrass culture. He is giving me some lessons. He recommended your site. I have found the site to be easy to use and very complete with everything a person could want (In the Banjo Category at least). I am sure I will be visiting again soon. My first purchase should be arriving shortly. I just wanted to let you know, I think you have a great website and store.
Ron H
Spring, TX

Hi Derek,
I wanted only inform you that I already received the Trischka book and DVD.
Many thanks for your great cooperation!!
Regards,
Richard - Prague - Czech rep.

Dear Jim, I have recieved my banjo, and I must say it almost brought tears to my eyes.. It sounds perfect, just perfect.. I'm so glad I bought that one, and thanks so much for telling me about it. And you have done a great job setting it up and with the pick up installation. It sounds awesome through my acoustic Marshall amp! Now I know why you guys are called the best!
Take care!
Regards Freddy

Hi Derek,
Just wanted to let you know, the Twanger arrived on Friday; thank you so much for all of your effort in getting it to me in time!
Regards,
Carol

Much appreciated. I really enjoyed shopping on your website. Very well organized and great selection.
Chris K

When I look at all the fancy banjo shapes and patterns, Gibson stands apart from all the rest. There's just a look about them that no other banjos have.
Your friend, ~ Bill

Thanks Derek. I've always ordered my banjo things from your store and have always got first class service. Thanks once again. I look forward to receiving my order, cheers, Michael HOBBY Melbourne Australia.

Derek
Thanks. It is great dealing with you guys!
Eric R

Dear Janet

I feel compelled to drop you a line to express my appreciation for the opportunity to do business with you. To purchase an instrument such as a Gibson Granada, sight unseen, can obviously evoke some degree of stress and anxiety. However, after having the opportunity to speak with you on the phone much of the discomfort dissipated. It sounds cliché, but your commitment to quality and customer service is second to none. After you took the time to talk with me I felt comfortable in putting my trust in you to select and setup an instrument to my satisfaction. It simply felt right.

My Vintage Granada arrived yesterday and it was everything I had expected, and more. Your attention to detail is indeed extraordinary. I was amazed and impressed in the "little extras" that I had not thought to specify, but were included simply because you obviously felt it was the right thing to do. I can't imagine that you would take any greater care in selecting and setting up your own personal instrument.

I also cannot remember a time that I have been treated with more consideration, patience and graciousness. You made me feel like family. I will be forever grateful and look forward to future contact as I continue to do business with you and your organization.

Again, please accept my sincere thanks and appreciation, and please pass this along to others in your company that had a hand in making this such a positive experience.

Sincerely;
John B

Glad you like our music. I like your company!
Best, Herb

Janet, JDMC is doing a fantastic job of serving its customer base and is always my first choice for anything I need. I know there are a lot of other people who feel exactly the same way. Jim has always been extremely helpful and up-front with me in answering my questions, and knowing that he probably has to deal with a bazillion of them every week from all over the world makes his timely and thoughtful responses that much more impressive.

If you were a public company I'd buy your stock in a heartbeat..... ;-)

Cheers, Paul

Hi, I would like to thank all the members of jdms who were involved in sending my order to the UK, small as it was ( The Ultimate Banjo Songbook) by "Janet Davis".

The service I recieved was second to none, the product wrapped and boxed, the delivery faster than the speed of light.

Janet Davis books are well worth your investment, brilliantly written and in a format that is easy to follow,( I could not play a musical instrument until I studied Janet's book " you can teach yourself banjo" learning could not have been easier, definately worth ordering direct.

Thank you, Lionel M

Awesome.
Thanks again for the quick response and please pass along my appreciation for your spectacular customer service to your boss.

I'll definitely be ordering from you guys again.

Cheers, Sean

Hey everyone at JDMC, I just wanted to say that I've been a customer of many music dealers in many places, both instore and internet/mail-order, and seen lots of fine establishments, but none better than you all at Janet Davis Music. You're level of service is the best, something way-way lacking in the nationwide "chain" stores. It is a pleasure to do business with JDMC and I will certainly continue to do so, and have recommended your fine business to Chicago area musicians and those elsewhere via email and discussion groups. Everyone gripes about stores they dislike, but not near enough when it's a great place. Please forward this along to Ms. Davis and all the staff there. By the way, her excellent book/CD/DVD "You can teach yourself Reso" has been of great help in getting me up to speed quickly.
Have a great weekend!
Best regards,
Mark L

Your store always pleasantly surprises me. I see on the FedEx tracking page that this'll come by the 19th, earlier than I'd expected. All the things I've bought from you have turned out to be very cost-effective for me, and I've recommended you whenever anyone asks me about a source for musical products on the Internet. Keep up the good work, and I hope you're enjoying the success you've earned!
Dave

I enjoy your companies great customer service and fast delivery times on packages. It makes me feel a lot better about shopping online. I just thought I'ld let ya know.
Keith

Got my order yesterday. Thanks for the quick service!!!
Jim S
Lufkin, Tx

Thanks ... my order arrived earlier this week ... thanks for your quick reply and shipping!!! Gene B

You rock!
BTW, I've ordered from you a couple of times and have always been impressed at the "you ordered, here's your invoice, here's your item" promptness.
Thank you very much.
Dan H

Tom, I received my banjo today and i couldn't be happier! The tone and and sound are just what I was looking for and it is very playable. Many, many thanks for your assistance. When next in Southwest Mo I hope to be able to take a trip down to see the store in person. Again, thank you, Tod

Tom was incredibly helpful to me in making this purchase. So happy to purchase from you guys and not one of these big chain stores!
Best Regards,
Jason

Thank you very much for your quick responce. I'll remember that when ordering more stuff.
Michael P

Hi Tom-
This is Drew S... in Boise ID...Just wanted to let you know that the fiddle I ordered arrived today, safe and sound! Amazing, the box doesn't have even one crease in it.

Thanks for your help,
Drew

Hey everyone at JDMC,
I just wanted to say that I've been a customer of many music dealers in many places, both instore and internet/mail-order, and seen lots of fine establishments, but none better than you all at Janet Davis Music. You're level of service is the best, something way-way lacking in the nationwide "chain" stores. It is a pleasure to do business with JDMC and I will certainly continue to do so, and have recommended your fine business to Chicago area musicians and those elsewhere via email and discussion groups. Everyone gripes about stores they dislike, but not near enough when it's a great place.

Please forward this along to Ms. Davis and all the staff there. By the way, her excellent book/CD/DVD "You can teach yourself Reso" has been of great help in getting me up to speed quickly.

Have a great weekend!

Best regards,
Mark L

G'day,
Everything is spot on, Thanks so much. I don't know how much business you do to Australia, but I've told a few other luthiers about your great prices on banjo parts so I expect that they will do business with you in the future.
Thanks again for making things so easy.
Jacob

Thank you Derek,
I'm always impressed with the fast response to any query to Janet Davies. I just wish I could get the same service in the UK!!!
best wishes,
Grahame

Thanks for the great customer service!!!....not many firms would take the time to send a note regarding the order status...I do appreciate it!!!!
Paul

Hi Derek Just wanted to let you know that we received the order today. Everything is perfect. Thanks John

Janet, Jim:
I want to extend a hearty "thank ya'll'' for your patience and guidance in selecting a banjo. I was encouraged when I first called your shop and was quickly handed off to Janet. It's rare these days when the owner - especially someone of Janet's renown - picks up the phone to chat with a customer. There was no hard sell. Janet answered my questions and gave me a few options to noodle. When I called a second time she picked up as well. It's clear Janet loves her banjos and without steering me away from any instrument or brand she ever so gently nudged me toward the Gibson RB 4 that I ultimately bought. The price was extremely competitive - the best I could find. I about jumped out of my skin when it arrived. It's perfect. The sound is phenomenal. My banjo instructor was thrilled too and spent much of my lesson playing MY new instrument - to my delight.
It was a great pleasure dealing with you, both. Jim was especially helpful getting the instrument prepped and shipped. This was a big decision for me and one that I thoroughly researched. This is one happy ending.
Sincerely, Joe C

Hi Derek - recieved our goods yesterday. Redfish Bluegrass band from Melbourne, Australia thanks you! Very happy with your service, and best wishes to you for Christmas.
Thanks again, Greg F

Hi Derek,
That's great. I have to say, you folks at JDMC are excellent. You've got yourself a repeat customer!
Best,
Anne.

Received my order this A.M. You guys are the best!
Ed O'L

Thanks again for your help it's beyond compare. I'm telling my muso mates about you. Janet Davis Music is now in my web browser favourites.
Cheers from Australia, Graham B

Thank you, Toni! I appreciate your good service and keeping posted on my order. I'll gladly repeat business with JDMC in the future!!!
Dan P

Hi - Many thanks for your very prompt service,it is much appreciated, Regards - Ivan K

Dear Derek, The soundholes arrived today. Thanks very much for your help on such a small item of purchase. Much Appreciated Graham B Cleveland Queensland Australia

Wow !!! Fast service, in - stock, and I got the free shipping. THANKS !!! I'll be planning to buy "EVERYTHING BANJO" I need from your Co. Thanks again. Matthew C

Hi Tom. I have just received the 5th peg button. Just wanted to say I'm very pleased with the banjo, your company and it's service. Thank you very much! Bob H

GREETINGS JUST WANTED TO LET YOU KNOW THE CALTON CASE JUST ARRIVED HERE IN MICHIGAN, FAST DELIVERY. THANKS FOR THE PROMPT SERVICE..
A NEW CUSTOMER JOE C

Derek, again, thank you much. Most companies want to get something out of you, but you're there to help....Appreciatively, John H

Again, you folks are great, and thanks.
Chris

Thanks to Tom for his patience and excellent advice. Ben

Just to let you know that the package arrived on Sunday (Japan time). Fitted the tailpiece, put on a new set of nickel strings, and spent all Sunday happily twangin' - I've been busy with non-reso stuff up until now, but wanted to drop a line to say thanks for the quick service (and the shipping cost was very reasonable, given the speed). I'll definitely be picking up some more stuff from you folks in the near future. Hugh

Once again, my order arrived on time, exactly as ordered. And the price was right. You folks really have your act together! I'll be back. Gary R. Z

Thanks to Tom for helping me feel at ease about ordering a mandolin online, thanks to your 800 number, he was very kind. Thanks again, Mike from Pensacola.

Dear Ms. Davis:
I wanted to take some time to sincerely thank you for the for the excellent instructional material you have provided to help me learn and enjoy the banjo. Over the years I have purchased several of your books, CD's and a video. Your material is consistently clear, concise and your presentations are well paced with a clam tone. (Are you that patient all the time?) I am a school teacher and on occasion "educate" my students about the history of the banjo and explain that their are more songs then Dueling Banjos and Foggy Mountain Breakdown!! I still have a lot to learn about the banjo and plan to continue to buy more of your material when I can. All the best to you in good health - and please keep up the good work. Sincerely, Ed K

Derek/Tom; I received the new custom radiused Snuffy Smith bridge, as well as the REMO heads, on Monday afternoon. I installed the Renaissance head and the new bridge last night and I am extremely pleased with the results. The old Stelling sounds great once again. Tell Snuffy that the bridge is perfect and that he did a wonderful job - matched my specifications exactly. Thank you both (and Snuffy) so much for all of the help. It was greatly appreciated. Regards, Donnie D

Please pass along thank you's to Tom who assisted me with purchase of an abalone truss rod cover. He went out of his way to be helpful and I really appreciate it. I'll be back. Thanks, Joe

Hey Tom, Just wanted to respond to your e mail and thank you for taking the time to talk to me this morning. I found my experience with your store very satisfying and helpful. Thanks Matt

Mr. and Mrs. Davis,
I wanted to comment on my recent purchase.

I contacted Jim via e-mail for a price quote, and received a prompt e-mail. After discussing the price with a firend and mentor, Mike Mason (whom I understand Janet knows), I called and got Janet on the phone. She was very helpful in assiting me with what I consider a very important decision...a $1500.00 instrument purchase. While that may not be allot of money to some, that is about two weeks pay for me.

I called the next day and got Eli on the phone. He accepted my order, followed to the letter my instructions on how much to charge to my Check Card, and explained to me the process for doing 6 months no interest on the remaining balance.

I faxed my app, got an e-mail from Mike about my approval, and then got an e-mailed invoice from Eli.

Next day I spoke with Mike about the stock status of the banjo, and he assured me I would have my banjo in a week or so. I got an e-mail from Toni with a UPS tracking number, and 4 days later, my Deering Sierra arrived on my doorstep.

I must say that this is one of the most pleasant "internet" order experiences I have had. From start to finish, your staff was courteous, helpful and a pleasure to deal with.

I will definitely recommend JDMC to firends and family!!

Galen W
Information Services
Alabama Department of Public Safety

All of you have always been so awesome in helping your customers, even if it is not your fault, and has nothing to do with you. This type of customer service is rare and I am very happy I found it in Janet Davis Music. If you ever need a testimonial please feel free to use my letter. Thanks again, very much. Liz Johnston

Dear Janet Davis Music Team, Thank you for sending my order it was sent very quick... reaching Australia in 7 days. The UPS did a very good job. Well packed. I will be ordering more products soon.
Thank you, Darren W

Hi Janet, Thank you for all the advice, suggestions and time you spent with me as I chose my Stelling Master Flower banjo today. Your customer service is the best I have encountered in many years of doing business with instrument dealers. I felt as if I had the benefit of a knowledge tour guide to lead me into my banjo foray. I have emailed Geoff Stelling to sing your praises.
Best wishes, Joe

I apreciate your help. It's a pleasure dealing with Janet Davis Music. I've been buying bits and pieces from you for a few years now and the service is outstanding. Regards, David W

I am impressed with the mail order service that the Janet Davis site provides and the speed with which my orders arrive here in the UK.
Roger

I appreciate the excellent service that your store is obviously committed to provide as evidenced by how this order and my inquiries have been handled.
Sincerely, Hylott

My reso arrived today, safe and sound! I'd like to thank all of you for providing me with really excellent service - it's the kind of service we try to provide in our own retail store, and I sincerely appreciate your help with my purchase.
Cordially, Jennifer R

Thank you for your kind and, very professional, help today on the telephone; I'll be sure to recommend your store to folks in So. California!
Cordially, Jennifer R

Your service is excellent and prompt. Thank you! I got this package in my hands within 16 hours of ordering and that is really cool. Thank you!
Tom G

Derek, Thanks for the update. I like dealing with you folks because you have it together on the ordering and shipping process. Ray M

Janet Davis, you and your company are a class act and I thank you for all you have done to enable my love for my banjo to go further..
Best wishes Jim C

Thanks for the prompt service on my recent order. Now I know where to order bluegrass music. By the way, Sammy Shelor of the Lomesome River Band is a neighbor of ours.
Pike S

Hi there:
Just to let you know that the strings arrived safely today.
Thank you for your excellent service and products.
Regards, Dorothy Alker

Hi Derek, Got the stuff, thanks for the decent and quick service at JDMC!!! See you, Ruud

Eli -
Just wanted you to know that the fiddle arrived in perfect condition. You guys did a great job packing it. The outside box had a hole in it, but it didn't do any damage to anything inside. The instrument sounds great!! I am very pleased with it.
Once again, you guys are a pleasure to work with. Thanks for all your help.
-Nan

Hi Derek, That will work fine. I really appreciate you doing this for me. This is another example of the outstanding customer service that Janet Davis Music Co. provides, and why I keep coming back and ordering more and more items from you.

By the way, the Gold Tone Paul Beard Signature Series resonator with Factory installed Fishman passive pickup that I receive from Janet Davis Music a couple of weeks ago (ordered with the help of Michael Beasley) is a fantastic instrument. I love it!

Thank you, again.
John S

One of the reasons I continue to do business with you folks is the outstanding communication and excellent products you provide. Thanks, Paul

Janet, Wanted to drop you a line. Too often the only comments passed back these days are the bad ones. Got the RB250. It was in excellent condition and the set_up you did was superb! I might have went a little over board on the raising of the bridge but time will tell after I get used to the action. In any event your set-up is right on the money. Will gladly recommend your shop to all. Happy picking! Dennis W. M

Derek, Cool! You folks are the best. In the past, I've bought another Small Dog cover and a music transcriber (Reed Kottler) from you and you folks have always offered outstanding service. I'll pass that along to my picking buddies. Take care. John

Dear Janet, I just received my copy of your new "The Ultimate Bluegrass Songbook". I really think it's going to help me develop leads, fills, and backup techniques for a lot of songs that people around Southwestern Virginia like to jam on. Several songs are classic, but have stymied me because but I haven't found some of them anywhere else, or I lacked an up-the-neck technique for the song, or I wasn't able to find the right version or the right lick. Some that jump out at me include Gold Rush, Farewell Blues, Alabama Jubilee, Roanoke, Wheel Hoss, and Bugle Call Rag. Others are ones I've known, but you've given me something to use that I didn't have before.

Some of the phrasing and licks in the book/CD are right where I want to be stylistically, but I just haven't been able take that step until now.

The text is wonderful, and adds to my understanding of the culture and history of the songs, which is important to the whole bluegrass banjo tradition. For example, I never knew what "a wheel hoss" was, in all the meanings of that expression. Now that I do, it helps explain why I've always been drawn to the song and to the title.

I think you gave up some trade secrets with this one, Janet.

Thanks, Jay V

Just wanted to send a thank you for great customer service. I have ordered various accesories for my banjo from three different online stores. One sent the wrong things, the other took two weeks, and then I ordered from you folks. Ordered on Friday and recieved on Monday. You will definitely be my first stop in the future for my banjo needs! Thanks, Todd

Thanks Derek,
Got the invoice, called and completed the order. Always a pleasure to work with organized professional people.
Jacques

Erick, I just wanted to let you know that the OB 250+ you and Janet helped me configure over the phone is what I consider a fabulous sounding instrument! The setup seems to be right on-easy on the left hand and keeps the tuning really well.

You may remember that I was the guy who chose to have the maple resonator switched out with mahogany resonator also and had the head changed to clear. I also ordered it with the gold plating. Being a long time Martin D-35 picker, the banjo is totally new to me but after buying Janet's books with the CD and DVD, practicing is a true joy and I can sit for hours working out licks practicing rolls. I sit in an easy chair in front of my computer and easily go back and forth with DVD and book. I went ahead and performed with it this week for the first time with our Gospel band at church. WOW! I got a lot of fine comments after the services and after playing at the annual picnic.

You folks did the best job I could ever imagine in setting me up with the right banjo, books and software to get me started on a fast track. In my mind, there's no better banjo shop that takes a personal interest in quality and conformance to individual needs. You folks have another customer for life. THANKS! John

Derek, Thanks for finding the hat and the good news about the picks. Great web-site, fantastic range of items and excellent customer service. I am a very happy and satisfied customer and will continue to use Janet Davis Music for all my future 5-string requirements.
Best regards, Andrew

I received my Keith Tuners what appears to me in record time. Thank you, JanetDavisMusic.com. Best Regards, Peter R
PS: I'll be back.

Have just collected my parcel from Royal Mail and I am chuffed to bits. Derek and Lucas did a great job, thank-you guys. Big thank-you to Derek who sorted my order out when I added to the original twice! Absolutely first class service all round.
Cheers guys, Andrew L

Janet, I received my copy of 'Splitting the Licks' from your store which you had autographed for me. Thanks so much for taking the time to do that and for sending a positive message. I'm sure it will inspire me to practice even harder.

I'll be contacting you soon to upgrade to the Black Diamond. Congratulations again on your fine store, and excellent standing in the banjo community. I wish you continued success!
Jeanet B

I received my order, (Whittman Tuner) yesterday, two day's before anticipated, and am very pleased with your fast response and the tuner. It was installed in 15 minutes and used that very night. I have tried mail orders from other co's just to be left standing by an empty mailbox, you have impressed me. Thank you! Oh, the tuner, I like it. It only took me a year to find out what is was and where to find one. No one around here ever heard of them, (Orlando, Fl) Thank you, again, David F

Janet,
Received my Gold Star GF100 on Friday. It arrived in perfect condition. I tuned it and it sounds better than I could have hoped! Great setup job and the sound is rich and has great tone everywhere on the neck. I am extremely pleased with this banjo.

Thank you very much for your help. Everyone at JDMC that I talked to or corresponded with, were professional and sounded truly interested in helping me. It was also very nice getting the opportunity to talk to you personally, after spending so much time working through the DVD under your guidance :-) Thanks again to you, Michael Beasly, Tom Anderson, and Luke. A great experience from start to finish!

Sincerely, Robert Schley, Lincolnton, NC

I received my new Stelling Crusader on Wednesday. It arrived in great shape and perfectly set- up. It's an amazing instrument and I'm lucky to have it. Thanks for the smooth transaction and great customer service.
Best regards...
Ross M. W

Dear Janet:
The information on the invoice is correct. Based on the friendly, informed, customer-oriented service I received from JDMC, I am confident that I will be one very happy Reso owner. It was truly a pleasure to do business with you. I will indeed sign up for the newsletter and look forward to buying instruments from you in the future. And whenever anyone tells me they are looking for a quality instrument, I will send them your direction. Thank you so much.
Wes

THANK YOU so VERY much! I am so happy about getting these! I first saw them on the Gibson website, but the stinkers weren't selling them, so then I started on my quest, finally finding you good people! I am SO impressed with the fact that you not only thought you could get them, you doggedly pursued this until you did! What service! What dedication! I am MAJORLY impressed! The ONLY other place I found them was some place in Japan, and their site was NOT written in English... (I was getting desperate to the point of seeing if anyone in the firm I work for spoke fluent enough Japanese to be able to translate it for me...) Thank goodness you saved me the trouble. Believe me, I am truly grateful for all the hard work, blood, sweat and tears it took to fill this one small order! You guys are the best! Please, do me a favor and forward this to the owner of your company--they need to know how great you did on this, and see this totally unsolicited testimonial! You ALL deserve raises and more vacation time!
Thanks for making me feel important!
Cathy

Hi Janet!
My wife and I visited Branson last week and with some information from Derek we also visited Eureka Springs. After that we visited your store and I brought my banjo along because I was having trouble with keeping it in tune and with buzzing strings (This is the Earl Scruggs Standard banjo that I bought from JCMC about a year and a half ago.) Eric welcomed us and had your newest luthier (Tom ?) look at it. About that time, Jim came into the store, greeted me and took over fixing my problem by tightening the head and adjusting the action. I looked around your store and really enjoyed seeing the Gibson room and your OMB as well. I even got to check out your shipping area down stairs. All in all, I was treated like a valued customer by very friendly people. You should be proud of the friendliness and dedicated professionalism of your folks. I really enjoyed my visit. I told Jim that someday I would really like to find a pre-war Granada to buy at a reasonable price. He thought that was pretty funny. Tell everyone there that I appreciated their hospitality and will continue to be a JDMC customer.
Jerry C
Brevard, N.C.

Hi, Just a quick e-mail to say how pleased I am with the service you provided in supplying me with twelve sets of Gibson strings for my banjo, not only was the price excellent but delivery took only eight days to the United Kingdom. I will certainly recommend your establishment to any musician in need. Thank You Roger B

Thanks to all at Janet Davis, who helped make shopping your on-line store, a very pleasant experience. From my e-mails to Janet, expert advise, unbelievable low price, my phone call to place an order with Erick, to the delivery, was quite a fun, hassle-free experience. Immediate response, courteous expert advise, and quick shipment. I bought the used Stelling Red Fox Banjo, SIGHT-UNSEEN, but had no regrets, when it arrived. Pictures cannot express the look on my face as I unwrapped the banjo. I was like a child on Christmas Day...Packaged so well, inside the box, all the way to inside the case; so much attention was made to ensure a perfect delivery. The abalone maple leaf inlays, and the red fox inlay! It would not have been any better, than off the show-room floor display--BEAUTIFUL !!! (Of course I spent the afternoon doing my own polishing, and admiring, also). You CAN TRUST the folks at Janet Davis, to provide Excellent Products and Excellent Advice. Thanks again for a wonderful job! David B in Virginia

Thank you Erick & I'd like to add my wife & I very much enjoyed our vist to the store. We were very impressed with it & the way its run .. you made it the kind of place we like to shop, helpful but not overbearing to buy .. I'm sure you'll see us again .. thanks again ................ Terry & Beverly F

Dear Janet, I hope you don't think I'm, "beatin' a dead horse," but wanted a little additional input from you, when you've got the chance.

Not long ago I purchased Banjo Scales in Tab. It's the best instruction book for me that I could have ever gotten and I suspected that when it first came out. I can tell by peoples faces that my playin' has improved. But anyway on the CD you state, in addition to one scale per month, that the scale should be memorized, and known inside and out before moving on. What I have done, and I'm now on the A scale, is memorize the scale and "circular scale," the single string stuff, the diatonic progressions, the locations of the particular chords and notes on the finger board, and some of the licks, and am sticking to one scale per month. In your opinion should I memorize everything or am I OK in my approach? Thanks for any help you could bestow!

If it weren't for you I'd a canceled by BNL subscription years ago, but as it is I've been a loyal follower since '79. You taught me backup.

Sincerely, your ole student from back east, I know you're a Rice, Tom Rice

Thank you very much. I have not dealt with you guys in the past, but I certainly have enjoyed my experience this time. Jim has been very helpful with his suggestions and you guys respond in a timely fashion. Danny B

Jim and Janet, I want to thank you again for the banjo and all the work you did on it. I have been playing for about 25 years and have owned and played alot of banjos and I have to honestly say this one is one of the best sounding banjos I've ever had on my lap. The set up was perfect. First time I ever bought a banjo and didn't have to set it up to suit me. The only thing I did was put my Snuffy Smith bridge and Keith tunners on it. You guys did an amazing job. I can't say enough about the way this thing sounds and plays. (GREAT JOB) I will recommend anyone to do business with you guys. I can't wait to buy somthing else from you.
Thank you, David T

Hey Derek, Thank you for an outstanding service. I will be back when I have the money for a really nice Beard.
All the best, Peter

Hey Michael, Jim, and Lucas, I received the Weber Deluxe Gallatin Mandolin this morning and I couldn't be happier with it. I've already gotten into trouble with it twice here at work due to it's great volume. Thanks again for a great price and excellent customer service. I'll check with you whenever I'm ready to make another acoustic purchase. Thanks again guys and good pickin'.
Marty H

This is my second purchase from you (the first was a mandolin) and I am very pleased with your way of doing business. I'll be back. Dorothy

Erick, Thanks so much for your help today on the phone and getting back with me so fast. Banjos are new to me but bluegrass guitars aren't. Since we don't have competent banjo dealers here in South Texas, I need to depend on you folks as the "experts." I really look forward to getting and playing my first banjo. I know it will different to learn but I'm one of those guys who's never afraid to take on a new instrument. My only criteria is that the instrument is high quality so that I can concern myself with learning versus complaining.
Thanks again for your help today!
John

Janet & Gang,
Just wanted to drop yall a line and let you know that you folks really shine. My order arrived in 3 days and it was perfect in everyway. I checked a lot of different places and you won on price also. Just a pleasure to do business with you. You have a long term customer now. Please keep up the good work and hopefully this comment will help others decide to purchase from you.
Sincerely, Dave

Unbelievable.......will wonders never cease......thank you so much for bearing with my inquiries (one per week) since 31 Dec 04....Please pass along my thanks to Eric and Derek....they've been very responsive to my questions. Looking forward to receiving the products ordered.
Walt M

Dear Janet, I purchased a Gold Tone EBM electric banjo from your music company. I received the order much faster than I expected and the packing was great. The set up on the banjo was perfect. It came out of the box playing great !!!!!! The service I got from JDMC was very friendly & helpful. Everything about the transaction couldn't have been better. The personal service you gave me helped me pick out just what I wanted & needed. It was a pleasure doing business with your company & I hope to do more real soon !!!!!!!
Thanks, Bobby S

Thanx for a great site and great prices :-)
kjetil

Thanks for the heads up on my order Lucas. I'll give you all a plug on the radio show. I do a show every week and feature mostly Cowboy music on the Cowboy Jubilee Radio Show. You can pick up at 6pm est on www.wsmc.org. I am always lookin for unique music and when I heard Lester Flatt the other day doing "Fathers Table Grace" it brought back some memories for sure. Good luck in all that you do. Bill M

Thanks! Your service is excellent!! Mark R

Dear Janet: I want to thank you and your staff (Eric Derrick and Martin) for the great service, and the professionalism extended to me. It has truly been a great experience placing orders with your company. Sincerely, Jack L. W

Hello there I have just received my dream banjo and want to thank all of you. It was almost in tune, everything perfect and just 7 days after your delivering it. I would like to know if Ms Davis herself did the setup. It is just to be proud about when I tell this to my friends. Anyway it is a pleasure to make business with you. Your support was always top notch Thank you again Ted S
Switzerland

You are a good group. I can always depend upon JDMC to be responsive and have the items I am looking for. Please have a great holiday season! Bob J

Let me say thank you so much! And a record breaking reply time as well. Thanks!

Just a note of thanks for your help on Saturday. I called about my Gold Tone reso, and expected to get an answering machine. After all, it was Saturday! It was a pleasant surprise to talk with you, and, as always, I am so impressed with your concern for my issue with the guitar. I also want you to know that Howard from Beard has the highest praise for you and your business. His words were, "It doesn't get any better than Janet."
Warren T

Hi folks, Thanks very much for the quick and great service (and thanks also to Janet).
Thanks, Bill E

Derek, thanks very much. It's always a pleasure doing business with you and JDMC! Hope you had a happy holiday season. Randy C

Thought I'd drop a quick thank you for the service and guitar. Got it in record time, well packaged and well set up. The guitar is all I was hoping it would be! Astonishing for the price. Thank You X 100. Rob McRae. PS. Next purchase: Gold Tone Banjo! Rob M

Hi again.. This is just fantastic. I recieved my reso today, it came to my door in a black shiny Audi a6, UPS has some really nice vehicles to deliver stuff in. The reso is beautiful, all intact, very well packed, sounds terrific with a set of Beard strings on, and best of all I got it today, the day before my tour starts, tomorrow I'll be on the road with it, plugged into a Trace acoustic and ready to rip. Many thanks to you Erick. Make sure to thank Jim and Derek for me.... all of you have been just great. I'm very happy.
Sincerely. Terje K

Hi I received my order on 9/1/04 and am delighted with it. As a lettercarrier with the postal service, I appreciate that you use priority mail. Thanks again Ray S

Eric, Thanks a million for your service ... great.
Cheers, Roger S

Hi Erick, Thanks for the update and I've bookmarked JDMC for future orders. BTW, you guys were the only ones I could find who stocked the GS10 Guitar Steel (steel slide with a wood grip) anywhere on the web! Nice.

Hi -- I received the order today. Packaged well and books in excellent shape. I will certainly remember your store the next time I'm looking for music items. Thanks, Donni G

Thanks, ya'll..... great service! Bob K.

Erick, I got my order this morning. Man what great service! I really appreciate you getting it out so quick. I'm getting some parts back for one of my banjos tomorrow that I recently had some work done on, so now I can get it back together before the weekend! Thanks a lot, Ben G

Jim, The Autoharp arrived just in time for my birthday! I really appreciate your help and obvious concern regarding my situation. Thank you again.
Sincerely, Julie

I would like to thank you for sending me the cd of Ricky Simpkins. I could not find it anywhere - there was no-one who had it available - until I ordered it from you. I found your store on the Internet. I only wanted it for the song "Piney Wood Hills" because it reminds me of my husband - who is very ill - and misses the eastern mountains of Kentucky. So I just want to thank you for finding it for me - and sending it ever so promptly. God bless you for making people happy. Blessings to your day,
Sue Ellen M

I came back for a second order because my first order arrived earlier than expected and all was correct. Your pricing is also a major attraction. Whenever I need something, your web site will be the first place I look. Thanks for the good service.
Gary R. Z

Hi, Just wanted to know that the items arrived today. Everything was nicely packed and arrived in perfect condition. Thanks again for the friendly and speedy service. It was a pleasure to do business with JDMC. Sincerely, Eric H

Once again my order arrived complete, and earlier than expected. I appreciate the good service and will always look to you first when a need arises. Can I get on a catalogue mailing list? Gary Z

Thanks Josh, Great place to order parts! Randy

Thanks Josh, Hey I used to live right there in Bella Vista on Loch Lomond. How's the bass fishing been this spring? Thanks for the quick service. Mike L

Hi Folks, Reviewed order, everything is just fine!! Would you please send a new catalog when you can? And note to shipping guy: please stuff with all the free stuff you can get your hands on! ha,ha!!! Seriously, you guys are the best and have the best customer service and reputation around!! That's why I buy from you guys. Thanks again, Larry R

Hi Janet The banjo arrived last Friday , in perfect condition and shape!! Thank you so much for your help and being so friendly and honest all the way! The banjo is a beauty and I love it , it`s even greater then I thought it would be!! I will sure recommend your shop on the internet and in Norway, to everyone with plans on buying banjos or stuff!! Again- Thank you so much for eveything!!! Sincerely Tony

True customer service is hard to find these days and it's good to see that someone still cares. Len

Janet, I recently purchased a Gibson Mastertone RB 3 from you. When I called you said that you had two that had just come in and that one was exceptional. Thanks for sending the one that was exceptional. The RB 3 is a great instrument and you set it up perfectly. It is loud, clear, crisp, rings like a bell and has great sustain. The action is perfect and it plays real easy too. Thanks for the great set up, service, and the professional manner in which you do business. I will recommend you to all my bluegrass friends. God Bless and thanks again, Chaplain (MAJOR) Harlon T

Hi, Janet! Wow! A reply from a celebity! I am so impressed by your company, I have been telling everyone I know about you. Yes, of course you may use my comments. I only hope my ramblings help your sales a bit! All the best, and God bless! Skip

Greetings, Folks, Just a note to say, "Thanks!" to you for great service and exceptional products. I have made a few small purchases from your on-line store, and everything has been very positive. Great products, fast delivery, fair prices. What a pleasure to do business this way. Much thanks from Vermont, and God Bless! Skip T

Josh, Thank you very much! I was a pleasure doing business with you all. I actually spoke to Janet. What a great person she was to speak with! Your web site is fabulous and I intend to let all my friends know about your store!
Thanks again. Respectfully, Jeff K

Janet, Just a short note to say that my banjo arrived on April 6th in perfect condition. It really is a great sounding banjo and it looks good too. Thank you for your friendly, personal and professional sevice. I can't wait to tell my friends that I actually spoke to you and you took my order as well! All the best Sandy

I received the order quite a bit sooner than I expected. Thanks. This is not the first time I've ordered from JDMC and it will not be the last. Thanks again... Jim

Thanks Joshua, good service from all. Well done! Gerry C

Hi Derek, Just to let you know that the Banjo I ordered From you Arrived Safe and well. It's a great sounding instrument and I'm starting to learn slowly. Many thanks to you and your team for the fantastic service. Best regards Douglas

Thanks for quick response. You guys have been great. I hope to visit your store in person soon. Thanks, Shane P

Product and service exceeded expectations. Thank You! Bob

I will definetely recommend your buisness to my pickin buddies. Sincerely, Steve W

This looks fine. As usual, I really enjoyed speaking with Janet and doing business with you folks. Your honesty and directness is really appreciated by a ham and egger like me. So, now I am really looking forward to receiving this mandolin. Tell Janet it's like Christmas..........this mandolin is beautiful beyond belief! Gibson and Wayne achieved a very high level here, in my humble view. Thank her for her discussion with me about this fine instrument. I always trust her judgment and advise on these subjects. Enjoy the rest of the day! Richard K.

You people always seem to have what I want and get it to me promptly. I appreciate it. Ron W

I am, as always, impressed with JDMC and the personal help of all the obviously competent and caring staff. Thanks RC

Amy, I appreciate all your efforts in my order. I look foreword to many more orders with JDMC. Again, thank You, and may God Bless You and everyone at Janet Davis Music.

Janet and all; Just wanted to say thanks. My new Scruggs Standard is a beauty. Right from ordering thru to a couple of small problems I had, you guys were great. I will continue to order from you whenever I need something. I would and will recommend Janet Davis Music to any one looking for music stuff. Thanks, Ernie T

You people have always been so nice to deal with and I thank you. I always get my orders faster than what I expect, which is wonderful. Ron W

Derek, you're a gem! Thanks, look forward to receiving. Also, thanks v much for the help and advice you gave my student, Dave Peters with the tailpiece. He's coming round tonight and phoned to say he's delighted with the difference. He said you had taken trouble to assist with comparisons - us Aussies appreciate that! Regards, Wendy

Folks, Thank you very much for your prompt service on the banjo instruction kit. I had taken lessons long ago and your package was wonderful in catching me up. With the clear and concise instruction on the DVD I know that I will be able to move right along in the course. I have had a very nice OME Juggernaut sitting for too many years so now it will be put to use. Thanks again, Joe L

Robby, Thanks for the quick reply. You said "We are very pleased that you are so happy with your banjo!" Not only am I happy with it, I'm also astonished that when I purchased it the MSRP was $9,900. Now, just 2-1/2 years later, the MSRP is $14,9000! That's a 30% annual appreciation. And while that's not at all why I bought it, I wish I could make more investments like that! Please express my satisfaction to Janet, and tell her I look forward to her response. Lowell

I really appreciate all the assistance you guys have given me, the customer service at your company is excellent! Thanks again, Ted O

Dear Derek: Great service, again, from you and Janet Davis Music. Regards Mike

I want to say again how much I appreciate you and your commitment to bluegrass musicians and the banjo. The level of personal service you give far exceeds what is expected these days. I have been a customer for over 11 years and the service only gets better. Thanks so much - Your friend, Benjamin G

Dear Ms. Davis, After reading your last article in the banjo newsletter ( banjo back-up work) I was absolutely compelled to email you and thank you so much for your outstanding work in the Banjo Newsletter. Several months ago my back failed me, c-spine disc problems and my fingers got all retarded and started doing weird things. Needless to say my banjo playing went to hell. I've only been playing for about 3 years and I thought I had made good progress for just 3 years. ( I played and studied accordion for many years) so my knowledge of basic music theory was a given. So while this stuff with my back and fingers was going on I had to do something on my banjo to keep learning even if I could not play a song all the way through because of my fingers, I still was persistent upon learning more about the banjo and banjo music theory. I soon became obsessed with your musical teachings on the banjo. I still can't play much song wise but......in the last several months I have learned so much. It was so easy to comprehend and you have a very unique talent for explaining music theory. I can't wait.....someday lord willing to apply all this technique to my banjo if I can ever play again. Keep up the great work, although I have never met you...I am your biggest fan....! A devoted Janet Davis Fan, Joseph R

Hello, Just want to say thanks for getting my order to me so quick. THANKS and keep up the good work. John H

Dear Janet,

I wanted to warmly thank you for the excellent service you and your team provided.

Despite the relative short notice, I received as you promised my Stelling Red Fox on time before x-mas! Everything carefully packaged. It is always perceived as very risky to buy something pricy over the Internet and especially when dealing with overseas. However, your kindness and availability via email or over the phone made me take this risk and I do not regret it!

My Red Fox is just... beautiful!!! Much nicer than on pictures. I'm regularly going to look at it and touch it even without playing. Thus, it's already very special to me!

I had never played banjo before but thanks to your training materials I can already adapt some of my finger style guitar techniques and I'm having a lot of fun (even if wearing finger picks was a bit weird for a couple of days!). I didn't know anything about banjos except from listening from time to time to music CDs but the sound is incredibly loud, bright and beautiful to me. All my friends are curious about it since banjos are not that common around here.

Thanks again and all the best for 2004!
Philippe - Geneva - Switzerland.

Thanks Eric - and a Special Thanks to Janet, Jim and everyone at JDMC for their help on this custom Gibson Banjo and allowing me to order it and getting it to me. I am really looking forward to it and know it will be a great instrument for many years to come. You all certainly have the customer's best interests at heart and that means so much this day and time. All of my experiences with Janet and all of JDMC have always been so great. I have been a customer of JDMC for going on 11 years now and it only gets better!! The best of the new year to you all!! Thanks again, Ben G

Hellooo!!!! I just got the Shadow transducre & the Levy cradle strap...I put the strap on my Vega Folklore, and stuck the Shadow 2000 on the underside of the head, turned on the Juice and it works fine, running through an acoustic-guitar signal processor/preamp!!! Thank you very much for the fast delivery!! Sincerely, Robert K

Hi all, got my Huber video today, great packing job, very impressed, looking forward to ordering from you again. Merry Christmas to you all......Keith

Thanks Derek, it's always great dealing with Janet Davis Music. I hope you all have a Merry Christmas.
Regards, Mark

I recently purchased a Gold Tone neck and other parts for a banjo I am having put together. The person who is assembling my banjo works on instruments from Tim O'Brien and Tony Rice etc. He stated that the parts that I purchased from your company were of excellent quality. I just thought that you ought to know. Also a customer service rep named Derrick was very helpful and assisted me get the correct parts for my banjo. I am the banjo player for the band Prairie Grass located in the Rocky Mtn area and wanted a good sounding road banjo. Your firm helped me get what I wanted and did it in a professional manner. Thanks Zieb S

Thanks for the quick reply to my query. Appreciate the service! Best wishes. Simon

Dear Janet Davis Music Co., I am very pleased with the quality of your merchandise and with the careful packing. All arrived in perfect condition, and on time. Thank you! I will be ordering from you again. Julie

Thank you for being so helpful and I want you to know that your personal involvement with the customer is so refreshing. Will tell friends about your excellent service. Take care, Bob

Thanks for the great service! Swan M

I should have written long ago and thanked you. I purchased my used RB3 from you and have been absolutely pleased. Thanks for the outstanding set up!! I have spoken to both you and Janet in the past and have been impressed with your customer service and your desire to help. You guys have really been great and amazed me with the time you spent with me answering my questions. You have won a life time customer, I have purchased all my banjo supplies from you and will continue to do so. Thank you, Charlie S

Just a short note to express my thanks to Jim for his assistance in helping me select a new banjo. My wife and I where in your store on Monday Oct 27th. I had hoped to get to meet you and have you help me in my selection of a new banjo, however you where not in, but Jim was extremly helpful. Again your store is the best, any future musical purchases I make will be from your store, hopefully someday I can talk my Wife into a Mastertone to compliment the Stelling. Thanks again Ronnie & Earline B

Michael, Got the case today. Thanks. Great doing business with you. Nice service. Thanks to Ron as well. Rod F

......excellent service all round! Many thanks, Derek T

Dear Derek, Thanks again for your excellent service. I think it will be a few months before I am ready to launch the electric banjo, but I have a good keyboard amp which should be good for the banjo range, plus a POD peddle effects unit, so it should be sounding good and lots of fun. I don't think Bela Fleck need worry for a while yet! Kind regards, Jim

Dear Derek Thank you for your excellent service, you are a lifeline for an aspiring banjo player from Wales, there's not much here. Thanks a lot Jim

Janet, Just wanted to send you a note to thank you for making special arrangements to meet me this weekend. The banjo is great, and I already sound like a better player. You were wonderful to buy from back in 1998 when I bought a mandolin, and were just as great this weekend. Thank you very much. If I can talk my wife into the necessity of a new F-5 in the not-so-distant future, you will be the one I'll call. Cory

Hello, Thank you for confirming my order. Everything is correct. I sent a money order out on Saturday, August 23rd for the order. Thank you again for all the terrific music Janet and for all the fine educational materials I have learned from you and your affiliates. Happy Pikin and have a very nice day. Shirley M

"New Store Comment"
Dear Janet and staff,
Coming to your new store was a very pleasant experience. Everyone was extremely nice and helpful. It is a pleasure to get to play an instrument or instruments to hear how they sound.

I really enjoy the two Gold Tones I bought. The EBM has what I have been looking for and I am finding I am having to leave some parts of the roll due the sustain it has. John Hartford talked about this in the teaching videos he made for Homespun.

I must say, however, that going up stairs and playing the "Green Machine" was torturous, in a very pleasant way. I got lost listening to all the musical possibilities and was most tempted by the set up. But, I know that I do not need the set up and I will envy the person who gets it.

Again, my wife and I had a great time and still will stop by on our trip in September.

With great appreciation, David C

Hi Janet, I just wanted to tell you that the "Calton" case that I ordered about a year ago is still holding up strong. I really like my new case! Also, I enjoy looking and ordering from your web sight. Keep up the good work!! Sincerely, Craig S

Thanks for the prompt and friendly service. I will be doing business with you again and passing on recommendations to others. Thanks again, Randy Mc

Thank you so much for the wonderful service. The neck is more than I expected. Thanks also for putting up with my incessant nagging. Good job guys and gals. George B

First, I want to thank you for handling the matter in such a professional and exceptional manner. It is obvious why Janet Davis Music has such high ratings in customer satisfaction. From the first contact with Derek through our initial email, we were assured that everything would be made right. Next, I was very surprised to receive a call from Janet, herself, regarding the issue we had with the workmanship on the Kentucky mandolin. And finally, Jim called to give us options of choosing another instrument as a substitute. He offered to personally select and set up another instrument that we would be pleased with. Each time I spoke with a representative of your company, I came away confident that we would be happy with the final product, which brings me to the purpose of this note.

Please know how very grateful we are for your efforts on our behalf. We are VERY pleased with the Morgan Monroe MMS3 substitution that you made. It is truly a beautiful instrument that we ARE proud of, and the sound is good as well. We have already begun to 'sing your praises' to our friends about how pleased we are with your company, and will be happy to continue doing business with you in the future.

Again, thank you for your exceptional service and making us happy customers! Vicki & Dick P

Hi Janet, I want to thank you for your effort in getting my new RB-4 to me quickly. I love it!! It is beautiful and setup perfectly. No matter what I purchase from JDMC, I am always more then satisfied! Thanks again! Glenn W

Janet, Thank you to both you and your husband for the wonderful chat over breakfast at the Banjo Camp in Massachusetts. If I had to nominate a single spokesperson for the banjo, you'd be the one! Your warmth and genuine love for the banjo were inspirational and wonderful. Thank you again! -Rolf A

Hi Derek and all the good folks at JDMC - finally got my order - everything just fine - packaging was beautiful (hey - I worked for UPS for several years - I`ve seen the best - and the worst!) - I`m very pleased - many thanks once again - Joe O`K

Order arrived today. Thanks for the fast service. I will order from you again soon! Thanks again. LJ M

I'm impressed, great service..... Thank You.... Pete M

I think I've said this before, but I'll say it again -- the service I receive each and every time I contact JDMC is outstanding. Derek in particular always goes beyond what I would expect for good customer service. Michael also provides fast and friendly service when I need to call you directly. Buy these guys a beer for me -- a good strong Canadian beer! (I'm in Ottawa, Ontario) All the best, Scott M

Thanks, you guys are terrific. This is my first experience with your company. You've made me a loyal customer. Ron F

Janet: Have receive my Goldtone BG 250F, case, picks, video/book/cd etc. in 3 shipments. Everything was just as promised and well packed. I am returning to banjo after lots of elapsed years. Appreciate the great service and tracking numbers on my shipments. I have a local instructor lined up and he speaks highly of you also. Thanks also to your sales reps who answered all my questions. Jerry

Thank you so much for the wonderful service. The neck is more than I expected. Thanks also for putting up with my incessant nagging. Good job guys and gals. George B

Good morning, Just wanted to let you know how much I appreciated your great communication and prompt shipping. Everything arrived in good shape and was exactly as described. The discrepancy of an out of stock item was promptly taken care of and communicated to me. What a refreshing change from other e-commerce orders. I'll be recommending your site to others. Gilbert C.

Good morning, Gunther!! Well, the BG250F arrived yesterday (at my next door neighbor's but she called me)! I am really pleased with the banjo and the way Janet Davis Music handled the order. You packed it extremely well and even though there was a tear on the box, nothing touched the case!! Thanks for your help and promptness, especially for answering my e-mail!! Best Regards, Tommy B.
PS: That was the best packed instrument I have EVER received!!!!!!!

Thank you very much for your prompt service. My son received his package last week Monday and has been having a wonderful time learning from the books and CDs. It was lucky to find your store, as there is very little 'banjo stuff' available in Toronto. Sincerely, Jacky Y

Dear Janet Davis and Staff, Of all the stores and shops I could have purchased a banjo, there is no doubt in my mind I selected the very best place. Thank You for your great team efforts in acquiring my custom Stelling "Virginian" banjo. After doing considerable shopping you had the best price and absolutely the best service. With your help I now own my "Dream Instrument" You will be hearing from me again. Thank You So Much, Jerry

Janet, I thought that I should send a follow up email letting you know how things are progressing with my new Granada. There is no doubt in my mind that I made the right choice, not only in going with the Granada, but also in deciding to do business with you and your staff. I have spent numerous hours playing my new banjo (and have the sore fingers to prove it!) and my Granada keeps getting better and better. I took it to band practice last Thursday night and the band members spent the first ~20 minutes of rehearsal ogling over the beauty of the maple and engraved gold plating. Afterwards, our reso player came over and remarked that my Gibson sounds 10x better than my Stelling or OME. I am still amazed at how well the Gibson sound fits in a bluegrass ensemble. While taking a break, we were listening to "Are There Any Stars In My Crown" (Cox Family from the O Sister! CD) in preparation for starting to work it up, and I couldn't believe how much my banjo sounds like Ron Block's Gibson. Granted, I am a looong way from playing 1/2 as well as Ron! :) Even though the preceding may sound a bit nutty, I am really excited, as I can now see why the Gibson Mastertone has remained such a standard of bluegrass banjo. I needed a few days to live with my new banjo before reconciling my expectations (which were admittedly quite enormous) with what my new banjo was capable of producing. I have dreamed of getting a Granada for several years now, never thinking that I could afford one and I am not disappointed in the least. I think that I now have an heirloom to pass down to my children when they are old enough to play. I can't begin to thank you enough for the excellent service, the *great* price and your concern for my satisfaction with my new banjo. Your excellent reputation is well deserved and I will recommend you highly to anyone who will listen. Count me in as a satisfied customer. Have a great day! Best wishes, Alan

Received the Delta this afternoon. best case I've laid eyes on. Thanks for the great customer service once again. Its good to know some people are still doing common sense business with their customers. You'll hear from me soon! Ryan

I recently acquired a Nechville American Vintage banjo when Tom was at Wintergrass. After some considerable thought, I decided I should get a Calton to offer it as much protection as possible, though it was far more than I had ever spent on a case before.
I ordered one from you folks, and it arrived yesterday. I could not be more pleased with it. Your customer service people were very helpful, and it arrived right on schedule. It was well packed, and in pristine condition when it got here. The case fits my new five string perfectly, and now I'm ready for a road trip.
Thank you once again for being there for banjo players. I don't know what we'd do without you.
Sincerely, Al

Hi Janet, I received my banjo last night and today I am very tired because I couldn't stop playing it. I am very happy with it! It is so much easier to play and sounds so much better then the old Kay. Thank you for everything. I really appreciate it. You and your staff are top notch! Jt

I just wanted to say thank you. I stressed my need to have my Snuff Smith bridge by Tuesday and I had it the next day (Thursday). You guys are the best. I've never dealt with a company as professional and fast as yours.
Thanks again. Darike V

Just wanted to tell you that my order was great. This was a birthday gift and was exactly as it was advertised...arrived quickly, too. I'll be shopping with you again! Thanks for the great products and service. Renee

Thanks to everyone at Janet Davis Music. Received walnut resonator today, Saturday. It's a keeper! Thanks again...John Z.

I wanted to thank you all for the very prompt service. Resonator cone arrived very quickly and fit perfectly. Kudos for advising a screw was needed, this new one was necessary. Thanks for a nice experience. I will share your catalogue with my friends. Regards, Michael

Janet and Staff, I want to thank you all for your help, at my recent visit to your store. I'm really enjoying my Gibson D60 Reso. The set-up is just right. The sound is just the way I wanted it. Janet, thanks for helping me get all the accessories I needed for my Reso you were a great help. I appreciate doing business with you, and will again soon. THANKS AGAIN. Myron J.

Dear Janet, I just wanted to take a minute to let you know what great service I received and also to let you know I will be doing more business with you in the future. My wife is beginning to understand that you really can't own too many banjos! Anyway thanks for the great service. Kind Regards, Gordon D

My Price Straightline banjo tailpiece arrived safe and sound this morning and has now been fitted. Thank you for your very prompt and efficient service (with a silent thanks to the various postal services involved). Best wishes, Keith E

Great customer service!!!! I wanted to thank you again for your kindness and patience with me as I struggled to decide which Gibson banjo I wanted. Your kindness and sweet spirit made it a lot easier than it might have been. I travel a great deal in my job, so I don't have the time to concentrate on my instruction books and CD's, but I am confident that I will enjoy my new purchase even if I just sit and look at it from time to time. Dale D.

Hey!! Got the banjo today and just can't put it down. I love it!! It sounds good, and Y'all gave me a great deal. Thanks! Carol in NC

Derek: The picks arrived today. They are great! Thanks for taking the extra time to get them out to me so quickly. I really appreciate the exceptional customer service that I always get from the folks at JDMC. Thanks, Tim

Thanks so much, Derek. I have to say I am pleased with both the service and the instrument. I'm sure we will again do business in the not too distant future. I'm also happy to recommend you to friends and family.
Happy New Year to you all!!!! Elizabeth

Received my Staghorn banjo yesterday, in excellent order and packed, by the way, very well. All was fine, and more than meets my expectations. The wood in this thing is GORGEOUS and the sound just Barks like a ROTTWEILLER. Just happened to have had regular Tues. night practice with "Lock Stock and Barrel" (one of 2 BG bands I currently play with). The Staghorn really blew them away, but has a really mellow tone when played softer and/or the "y" position. My hat's off to you and your staff for a great service, and to Mr. Stelling for the finest banjos on Earth.
Sincerely...Jim F

I received the Emerson Bridge and Price Tailpiece from you last week and installed them on my Deering Maple Blossom. This banjo has never sounded better! LOUD!! Great tone and sustain! I used your set-up video and now this Deering is down-right lethal. It sounds great! Thanks for all you do for an ever growing base of banjo enthusiasts!
Best Regards, Dan M

Hi, just to let you know that the banjo arrived today. Unit was wrapped excellently and was in perfect condition when I unpacked the box. This has been a very very good experience for me all the way through. My salesman Michael was outstanding. Thanks to him and your organization for the outstanding service. Bob

You folks are great to work with. Thanks! David A.

What wonderful service for "Janet Davis Music." My, that's to all who work there. Great company! Rich S.

Hi,
Got the package yesterday. We live more than one hundred miles from the nearest grocery store, and nearly THREE hundred miles from the nearest town with a music store, so "overnight" here means two days. Extremely happy to get it in any case! This is the first info I've gotten on how to rosin the bow, and the first rosin. Not knowing anything about fiddles, I thought the fine tuner would be necessary to make the thing work, but now know that it already had four installed.

Was so very happy to get the package because now she is already making some very pleasing sounds, is tickled to death to have such a beautiful looking and sounding instrument (never played anything before but is doing just fine in spite of our advanced years, and my 5-string is just TOO HEAVY for her). Also I am more than happy that you have proved yourself worthy of our future trust and business.

Thank you so much for making a difficult situation so pleasurable! Jim in Denio

Thank you for your promptness in sending my last minute order. I was impressed!!. Hazel

Dear Janet , Tuesday I ordered a Gibson Mandolin from you. It arrived today in first class condition. It was all I expected and more. The tone and volume are fantastic as it the fit and finish. I am really pleased with this instrument as well as your service. Thank you for making this purchase an enjoyable experience.

Thank you for having such great products and superior service. Happy Holidays! Renee S

Thanks again I can't tell you how much I appreciate doing business with a store that knows banjos and customer service Even in a city the size of Houston - the prices are high, everyone thinks guitars, and everyone has answering machines. I really appreciate that no matter how long it rings, when I call your store I get to talk to a human that knows banjos. JBZ

Dear Janet, I received my Gibson "Golden DeLuxe" yesterday - what a beauty - I am looking forward to the Christmas holiday so I can get to know it better! Thanks also for the catalog - I have just placed another order for more banjo stuff that I obviously won't be able to live without! I would like to compliment you on all aspects of your business - the service and help from all of you was excellent and friendly and I felt quite happy making such a large purchase over the internet from a company I had never heard of until a few weeks ago. Mike S

Hi, By Golly what a web site. Love the music and FREE tab. I just wish your store was here in Aberdeen Scotland. Best wishes, Jimmy (dying to be a banjo player)

Dear Janet, I want to say a heart-felt thanks to you and your staff. The OB250+ Banjo I purchased from you in June sounds excellent. You were so helpful in helping me choose a banjo. I received my Kentucky KM-630 mandolin today and I'm so pleased with the service you gave me. The mandolin plays' so easily and has such a great sound! Ya got one very pleased customer here! :-) Sincerely, Micheal G.

I just wanted to let you know how much I appreciate your handling of my order on 11/21. I received my book and cd today--right on schedule. After having tried on two separate occasions to get this through a local music store and never getting it, you can be assured of my future business. Thanks once again for a job well done. James V

Janet, I received my RB-75 JD Crowe today. I was practicing on my RB-100 when the UPS guy arrived. I took it right out of the box and practiced for two hours. I am amazed at the difference in the two banjos. After wiping it off and placing it back in the case I picked up the RB-100 for a few more minutes and it was very hard to go back to that one after playing the new RB 75. I love it!!! and expect it to keep getting even better. It arrived quicker than expected, I'm a very satisfied customer. I know who I'll call for my next banjo. Thanks for everything. Weyman E. (Trey) C

Over the past 3 weeks I have ordered several items from your company. My orders were filled promptly and accurately, and were received by me quickly. I appreciate your fine company. Thanks. Jim K

I ordered four Paige capos a week ago last Thursday or Friday. They came Monday or Tues of the following week. Yowsa!! That is service. I am in business and have run a company that provides service to customers so I know what people want and expect. You exceeded my expectations and I want you to know that I highly regard your business as you have ably demonstrated your dedication to your customers by your prompt service. Respectfully, Jonathan R

Dear Janet, After almost a year of corresponding with you, I finally was able to understand what instrument would satisfy my needs, so I ordered an OB 250 Gold Tone. I placed the order by phone, and the man who took my order was very helpful and informative. Although I was told it might take a week or two for delivery, it arrived yesterday (the third working day after I placed the order). In fact, I went into town during a break from work, found the UPS guy making a delivery to a store in the middle of town, and got my banjo off the truck from him so I wouldn't risk missing the delivery at home.

After work last night, and again, before work this morning, I started learning to pick from some of the instructional videos you sold me during the "fact-finding" period when I was considering the purchase. Probably because of the time you spent explaining things to me, and your patience, I wound up with a banjo I'm really very happy with, in every way. I also have learning materials that I'm comfortable with, and that match my needs and abilities quite nicely.

The banjo sounds great. It looks great. "Monster pull-off's" are a breeze on the OB 250's fingerboard (the Terry Baucom tape). I still have a lot to learn about banjo set-ups, but what I do know tells me that this one is set up beautifully. Even the finger picks seem to fit well, and aren't causing any pain (an unexpected pleasure). I'm going to want another dozen of those picks. Nobody sells ProPik Double Wraps around here (or, if they do, they must be all gone by the time I get to the stores.) Thank you very much, Jay V

Thank You! I am happy to do business with you. The last time I ordered from Janet Davis the service was wonderful! My products came quickly and were exactly what I ordered. I currently use you exclusively for all my banjo needs and will continue to do so in the future. Thanks! - Ian K. M

Hi, I recently ordered a so1 Martin ukulele and would like to say it arrived last week in good condition and I am delighted with it. Your service is excellent. Thanks again for my second purchase from Janet Davis. I keep raving on to people about how safe buying things from America, online, is. Mike G

Janet, the banjo arrived safe and sound and it's everything, in fact more, than I expected. Thank you very much for your prompt and courteous service. You are totally professional and a real pleasure to deal with. Norman B

Thanks very much for your speedy service. I look forward to doing business with you again. Regards, Richard H

. . . I cannot believe the efficiency in which Janet Davis Music Company operates! My banjo came as promised, packed great, and set up perfectly. Your customer service department, and other departments that I talked to, could teach the book on Customer Focus. Thank you for making my banjo purchase an enjoyable experience. This is how it's supposed to work folks! Dana R

Hey Jerry, Thanks for your prompt fix. I look forward to doing business with JDM in the future. Rick L

I received my my Banjo book and Super Strap in today's mail, as well as the capo which was shipped separately. Thanks so much for getting all to me so promptly. Thanks again. Lynne L

My order arrived yesterday afternoon. All is correct and in great condition. Thanks very much for the quick service! Happy pickin'! Dave O=='=

A short note to say thank you for the high speed service in sending my paige banjo capo. Kind regards. Peter H

Excellent! Thanks very much for the prompt service. I appreciate it. -Rob

Hey Janet, I discovered your website several months back. It's nicely laid out, easy to navigate, and you've got a nice variety of stuff at attractive prices. (I've pointed folks on Web discussion boards like Big Road Blues, Temple of Blues and Guitar.com looking for things like resonator guitar parts to it on several occasions.) I finally ordered my Quarterman cones and ebony-capped bridge saddle to upgrade my Johnson Tricone from you last Sunday night, and they arrived Friday afternoon. Very nicely packed, too. Can't beat that kind of service! (Played in church this morning with the new stuff installed.) :-D

Fitting the saddle was a bigger job than I'd anticipated, but the combination of the new cones and saddle has made a world of difference! I'd thought the Tricone sounded good before (other than having an annoying tendency to buzz at loud volumes), but it has KILLER tone and volume now! I really like having a flat saddle, too, as I play mostly slide. Next step is to put on a flat nut, which I probably should've ordered this time while I was at it.

BTW, I like your music samples on the site, too! :-)

Thanks again! John

Dear Janet, The only thing you could have sent me that might have been more fun than this Stelling Banjo is Jennifer Connelly! Needless to say, the banjo will not be incurring a restocking charge in Arkansas--it sounds great and is truly beautiful craftsmanship. I very much like the combination of the quilted maple, extensive inlays and the understated plating. Thank you again for your skillful matching of my needs and the right instrument. David Anderson, MO

I received my order yesterday, thanks for your quick service. Eddie H

Hi Janet: The Gibson got here about 9 this morning --- I followed it with the fed-ex web site you gave me -
Your set-up was just right --- and I am very pleased - it is a beautiful banjo!!!! Regards, Don H

Dear Janet Davis Music: Wow, you folks are FAST!! My order arrived yesterday. Thanks for such speedy service! Janet S

Man, I'm telling you, you guys are great!! I'll always order from you in the future. Keep the good work up!! Right on the money far as customer service is concerned. C'yah l8tr: Ryan

My first book about banjo was "Splitting The Licks", (very long time ago !). Many thanks to Janet Davis for her excellent instructional materials. Jean D

I just got my new Gold Tone OB250 from you, thank you very much, it is great! Now when I play my Janet Davis books I sound like a pro! (well not as pro as you all!), thank you again, IT IS A WORK OF ART. I was sure if you were selling it it must be of high quality, and I was correct. I will send for some more stuff when I get some more doe $$$. Ray H

Hi Janet. I love playing my F-9, it's got that chop that the Kentucky didn't. I decided to probably keep the Kentucky though, at school, since the kids enjoy hearing me play the mandolin and it's more suitable for kids type songs. I leave for Steve Kaufman's Mando camp on Monday, looking forward to learning lots of new stuff...... will keep you posted. I'm sort of looking for a banjo for my husband. He's using a Washburn as a loaner. What do you think for a beginner? Bluegrass music is addictive isn't it? Keep on the Sunny Side ;) .... Kathleen

JDMC is a great store! I've been doing business with you for several years. You've provided the stuff I need to make great music here in the VA/DC/MD area. You help me make great music with my very best friends.
Yea! - Doug

My new Stelling Red Fox just arrived safe and sound a few minutes ago. Thanks for the getting it ready so quickly and doing such a great job with the packing. You guys are a world class act in my book! I will definitely recommend you to anyone who will listen.

Best wishes from a happy customer, Alan F

Hi! I just had to write to thank you for your excellent service. My capos arrived today over here in the UK practically only one week after ordering them from you. The leno capo is great and is especially good on my fretless banjo. The Paige is very good also.

I am in a band over here and we play old time American music and I am quite well known for my frailing ability in our area. I am very saddened about what happened on Sept 11 and want you to know that we in the UK are totally (almost I guess) behind you over there. It is all to do with jealousy for the US being the greatest country in the world because you have worked for it and your policy has been to embrace all cultures. I am sure that the fight against terror will be won.

All the best. Keep up the good work. Music is so important I feel and thanks again for the service. Will be in touch for more goodies. Take care, Mike G

Dear Janet and Staff, We recd the Gold Tone yesterday, one day after calling in the order...what good service! We really like it and now we are ready for the Mt. View Clawhammer workshops. Thanks so much for your speedy service. Jerry & Sandy C

Dear Jim and Janet, I hope you had a pleasant and safe trip back home from the Maryland Banjo Academy. It was a pleasure meeting you both there. The sessions were helpful and certainly enjoyable, as were the conversations between sessions.

I'm enjoying the Gold Tone mandolin I bought just prior to the Academy. As you said, it certainly is a great value, and if I had more talent, it would sound great as well.

I would like to note that the instructional materials that you have written and published over the years, remains, in my opinion, the best available for banjo players at any level. They represent a significant contribution to the would-be banjo playing community.

Thanks again for the good advice and good company. Sincerely, Lee C

Mr. Davis, Thought I would drop you a line. I just got in from doing some studio work and the setup you put on my Gibson is right on. Your fret work is super. I am 150% satisfied with your setup. You are definitely a true professional. Thanks again, Danny H

Dear Derek, thanks for letting me know about the possible delay, and, in truth, I'm in no real rush. I still have a few months to go before I've really finished Janet's first book -- which, I have to tell you, is amazing (I've been at it for less than six months, and just the other night, my wife, a bluegrass aficionado, heard what passes for picking and said, "You know, you've actually learned to play that thing -- you're not Ralph Stanley, but if you keep at it, well...") -- but I am looking forward to the Backup course, which appeals because I gather it'll be just the ticket to learn how to play and sing (actually, my strong suit) at the same time. Hope those CD burners work overtime. All the best, Bruce

To whom it may concern:
As a new banjo player dealing with a strap that just wasn't working for me, I ordered the Super Strap from your store. That strap is EXACTLY what I needed and I am very pleased with it. You'll certainly need to do more to promote this to your customers. It really is a great accessory.

Also, thanks for the great customer service. My items were shipped promptly, including the capo that was out of stock at the time of my order. Thanks so much! Jason W. F, Raleigh, North Carolina

Dear Janet Davis: My Small Dog Case Cover (#82-DG1) arrived today just in time for my airline trip tomorrow --- 8 days from placing the order to arrival! Many thanks to the very nice lady who helped me on the phone and to Small Dog for such great service! What a great pleasure it is to deal with your company. Warmest Regards, Richard P

I just received the KM250SC Kentucky mandolin. I would like to thank you for the excellent service. It's been a pleasure doing business with you. Thanks, Larry M

Thank you. And let me add that you guys are a pleasure to deal with. Arthur G

Janet, Just a quick note to thank you and your staff for the service on my recent order of my new Gold Tone OB250+ plus accessories. Since this was my first "on-line" order of this magnitude I was a "little" nervous to say the least. However, you and the staff made the process as comforting as an old pair of shoes. Thank you for your advice prior to my purchase and for the personal follow-up. I have already had the chance to recommend your company to others and will continue to do so in the future. Oh, by the way the new banjo and I are getting to know each other now (got it two days ago) and you were right.... it is almost trained but you do need to show it a piece of sheet music now and then.
Thank you again and God Bless you all. Gil V

Hi Janet. This is Rob F. I just received my banjo yesterday and all is well. It has a good feel and she's a beauty. It even has the sound that I hoped it would. Buying online if you have not heard the instrument is probably not the best way to go, but I put some faith in the testimonials I was reading and your advice. I also watched the video of yours and actually started putting slides and hammer-ons into picking patterns. Having put some time in on the guitar has helped, and hindered a bit I guess. I have to break the pattern of 6th string root note because I tend to automatically go there. Like on the forward-backward roll, Instead of going to the 3rd string on "one" w/thumb, my habit tells me the low note is 6th or maybe 5th (guitar E or A). When I go there I get a high "G" and it startles me. But I see it in my mind and it probably helps me concentrate on it more. I can't believe how well I was doing after watching the video. Thanks again.
Thank you for your help and you have a customer for life. Rob F

Janet, Just wanted you to know that the Stelling Masterflower arrived and I am absolutely tickled pink with it. I've been playing every free moment since it arrived. I was also extremely impressed with the service. I talked to you and ordered the instrument on a Friday morning and the it arrived the following Tuesday. I don't see how you could get much quicker than that. Another satisfied customer, Mike L

I received my banjo today. Thank you for installing the 5th string capo. It arrived in good condition and is beautiful. Again, thank you, Jeff D

Jim, Just wanted to let you know, the new cone arrived on Monday. It was in fine condition, no damages this time :-). I installed it yesterday and it sounds great! I love it. Thanks so much for your help in getting the damaged cone replaced. I will gladly recommend you to all my friends. Thanks again from a satisfied customer. Vance A

Janet -- thanks for your recent advice about improving the intonation of my RB-3. I purchased a Price Straightline tailpiece and compensated 3rd string bridge, and the banjo has never sounded so good. For the 1st time in 15 years it is in tune anywhere on the neck. I also watched your video on banjo setup and found it very informative. Sincerely, Rick

Excellent! Thanks, Derek! This is my first order with JD Music, and I must say you have top notch customer service! Janet S

Janet: I received the items in today's mail. Thanks again for the high quality products and your excellent service. Clayton W Honolulu, Hawaii

I just received my banjo kit it is in great condition thanks for everything that you guys did to get it to me asap. Thanks a lot. Lofton J

Thanks for your reply Jim, I've e-mailed some other places that advertise on the net with similar questions and they never replied. I guess if you're not ordering something they don't want to take the time. I will definitely be buying more from your company. I have a couple of Janet's banjo books and I think they are great learning aids. Thanks again for the reply. John & Sue S PA.

I have appreciated our correspondence, and you and Jim are a real pleasure to deal with. I am interested in helping keep you all in business. I feel like I have a place where I can come to talk with someone who knows banjos and I also can't think of nicer people, and more reliable. J the J

The Kentucky KM-630 arrived today. It was in great shape - great packaging - it was even almost in tune! I am thrilled with it already, I am surprised how much of my mandolin skills I still retained after 30 plus years away from the instrument. I got "Woody's Rag" down again in about 5 minutes and am working on stretching out my left fingers for the old G and D chords - "Rawhide" here I come!

Just wanted to say thanks again for your great communications, terrific pricing, and superb instrument set-up. I am looking forward to years of playing. Hope to do business with you again. Sincerely, Craig Johnson

"HI Janet", Colin here from Northern Ireland. Just a short email to inform you that I received my order today (Invoice No. 11007802). Needless to say I am very pleased with the attention and service I have received from yourselves an I will have no hesitation in using your online store in the future and will recommend that others do the same. Thanks once again, Colin....

JDMC has the best customer service I ever saw. Later, John

Thank you for getting my banjo strap out so fast, it is perfect. Thanks again for the good service! Ted R

Thanks for all your help and your usual quick reply! You have a GREAT operation! I look forward to ordering from you exclusively! Frank F

My LBR-100 arrived yesterday. I haven't had an opportunity to try it out yet but I would just like to thank you and your staff for the quick and friendly service. I was impressed to hear a courteous voice when I placed my order. I've dealt with many music retailers and it is refreshing to see that there are still some out there that seem to enjoy taking a customer's order. It's hard to find that up here in the Northeast. If the LBR-100 turns out to be as good as it's written up to be, then l will be in the market for the Reed Kotler TR-1000 and will be placing another order through your music store. Thanks again. Dan L

Janet, I was very impressed when I ordered some accessories from you this morning. I asked for suggestions, and you gave me what you considered was the right product for me, even though you could have sold me on other items that would have cost more. I will continue to order through your store. Confidence in a merchant is a great selling tool. Thanks again, Ken

Thanks for my order which was received the 12th! The banjo setup video is very helpful. I enjoyed Jim's setup session during the Steve Kauffman Kamp a few weeks ago. Also, I think I went to everything Janet taught and learned a lot. The main thing I learned was practice, practice, practice; practice rolls at a certain speed till perfect then go a little faster and just work on a few songs at a time. Thanks for all your help. Then pray that I get my banjo back together! Neill L

Janet,
My first order from you arrived today! Very speedy delivery, and everything was in perfect condition. I can already tell that the comfort level I'm getting from the new cradle strap and the ACRI picks are going to make a big difference in playing; everything feels very "right" now. I've only had time to Listen to the John Hartford CD and watch a little of the John Hartford Banjo video I ordered (being a Missourian, you know I gotta like John...but who doesn't? He will be missed), but I'm sure the Murphy Method videos and the Jamming video will be just as pleasurable. I'm looking forward to getting the Twanger (which is on back order) - I've only been playing banjo for a couple of months, but I've played guitar for about 17 years, so it's my right hand that needs LOTS of work.

I'd like to take this opportunity to also commend you on your "You Can Teach Yourself Banjo" book. I bought it at the same time I bought my banjo (a Gold Tone BG-250F), and it was a great jump-start. I plan on getting (and look forward to learning from) some of your other books and videos as I progress on this amazingly fun instrument.

All in all, a very satisfying shopping experience. Brett was very helpful, polite, and prompt on the phone as well as through e-mails. Thanks again!
-erik

Dear Janet Davis, As a BNL reader for the past half dozen years, I have enjoyed your column for the high quality of the writing and the great tabs. Your June 2001 column (on the diminished chord) is just so good that I felt I had to email you with my sincere thanks.

I have read many explanations about diminished and augmented chords but I never before could retain afterwards any details of what I had read. (Okay, so I'm 62, and my memory ain't what it was.) But your June column is so clear, so complete in all the details, so full of everything related to the diminished chord, that I really think I have got it at last. As a sometime teacher and writer myself (and closet banjo picker in retirement), I am just terrifically impressed by your column!

On a less technical issue, I want to tell you how much I enjoy your tabs, musical style and choice of songs. (This is not quite the same as the text of my first email, but you are welcome to use these comments also in advertising, if you want.) I have been learning your tab of Freight Train from MelBay's 2000 Banjo book, and enjoying it a lot, as that was one of my favorite songs from the folksong era (I'm pretty sure Joan Baez covered the song back then very nicely). I have taken the liberty of changing your version slightly to make it easier for me to play, I hope that's okay. I don't play for anyone's entertainment except my own, so you don't have to worry that I will play your song somewhere for money. (Ha! The thought of me making money by playing the banjo! I invented the term "closet picker".)

And your website ain't too shoddy, either. Please keep on doing what you are doing.

Sincerely, a fan, John Hester Southport, North Carolina

Brett, The order (sans Twanger) arrived today! Everything in great shape; I had the box open, cradle strap installed, Acri picks on my fingers, and John Hartford playing away in less time than you'd imagine. Very speedy delivery! Thanks again. -erik

Hi Janet, Just a note to let you know I received my Deering Calico banjo and was very, very impressed with the instrument. I was also very pleased with the service and attention to detail on the transaction. You folks will always be highly recommended by me. Honest product representation, fair price, excellent service -- you can't ask for more! Thanks again! Randy Q

My OB-250 was delivered yesterday morning, that was quick service. Thanks a bunch. It sounds an looks great. If I'm ever in need of another instrument I will check with you first. Thanks again. Jerry B

Just wanted to let you know that my order arrived in great shape. Thanks for the fast service. Mike K

Hi Guys, I just wanted to thank you all for the excellent service I received recently when purchasing a Kentucky KM 150S for my 7 yr. old son. Your communication throughout the process was excellent. I appreciate the fact that when you guys noticed something wrong with the original mandolin I ordered when you were setting it up you didn't send it on as a lot of other folks probably would. As a matter of fact, a lot of other companies don't even take the time or have the knowledge to perform a good setup. We were notified immediately that there would be a delay but I could be assured a quality instrument, properly setup would be on the way ASAP. We received the mandolin and hardshell case within 4 days of shipment and it arrived in excellent condition. It sounds and plays great. I may even let the 7 year old play it sometime as somehow he's having a hard time getting it away from his Daddy!
Thanks again! Leonard C. M

Janet, You are most welcome for the referrals. I appreciate the way I've been treated by everyone at your business. I wish all business people where as honest and sincere as you all are. All the mandolins I have ordered have been exactly as you described.

My students have been well pleased as well. I relayed the information to the guy about the A-5L. He is going to decide whether to get the A5-L or a vintage A-50.

If you do ever get those Gibsons caps, keep me in mind. I'll do all I can to keep sending you customers.

Best Wishes, Frank

Janet, you don't have to answer this email, this is a letter of thanks. When I first bought my Gold Tone from you I was sure there was something wrong with it . How wrong I was. I think my problem was I had been playing the guitar too long and the banjo not long enough. After playing the Gold Tone this long I have come to love it wouldn't take anything for it. I think you did a superb job of setting it up and I wouldn't take anything for your book. I just think your an all round good person. I'm almost through your book You Can Teach Yourself Banjo. I recommend it highly. I also bought your book and tape on setup I think its superb. I also have your book on back up. Haven't started it yet but I'm sure I will like it also. I have been happy with everything I've bought from you. I appreciate you very much and I just wanted you to know that I am a very satisfied customer and I would not hesitate to buy anything you recommend. Thank you Janet, you're a fine person. George M.

Re: Steve Kaufman's Banjo Camp
Despite what the official camp schedule spelled out for me, I decided to take most of my classes with you. I didn't make a mistake. You're quite the musician, artist and music instructor, Janet. I'm impressed. Stu K

The order arrived yesterday, May 7, in good shape. Three days! I am most impressed, since an order of four Alaska picks isn't the biggest and most profitable one you have received. But you took care of me as a valued customer. The most sincere way I can thank you is to spread the word about your company, and I will. Bud S

Hi Janet! I just thought I'd send you a note to thank you for the great tapes and music lessons I bought. I have been trying to learn bluegrass banjo for years and your lessons are the greatest I have ever got. You got me finally started. (not bad for a 66 year old man) which shows that if you pursue, someone like you can make it happen. Thanks again and I will always be indebted to you. Keep up the good work, and most of all keep pickin'. John R, British Columbia Canada

Janet and Staff, Your banjo arrived safely and was exactly what I was looking for in a open back banjo. I was concerned about buying a banjo that I had not had my hands on. Thanks for the good advice and consistent great service! I signed up for Banjo Camp North and plan to get to a frailing workshop. John M

Janet and Friends, Just got my Calton guitar case yesterday from UPS and it is just what I ordered. (not always the case with some other internet dealers). Thanks! Good price, friendly helpful service, and a complete easy-to-navigate internet site. Glad I found you. I'll recommend you to others. Thanks again, Steve S

Thank you for the prompt delivery of my order...you're about twice as fast as Elderly...;^) John L

Janet, Just wanted to let you know that I received the banjo and accessories last Thursday. (That was fast !). It IS a beautiful instrument !

Dear Janet Davis: I have received as of Monday the Granada from you and believe me it is every thing I could hope for. The style and sound are exquisite. I am very happy with it and it is every thing that you had described and every thing that I hope for. I want to thank you for your generous price and hope to do business with you again.
PS Can't seem to put it down for very long just love to play it. Such a big difference from the Goldtone. I think the Goldtone has found a permanent home in it's case LOL. Thanks Again, Arthur H

Hi Janet, I just wanted to take a minute to send you an email regarding the service I have received from you, Jim, and your staff. The only way I could be more pleased with your music shop is if it was just down the block from my house.

As you know, I live in NC and there are several music stores near my house, however, I have become a loyal customer of Janet Davis Music for several reasons.

First and foremost would be service and price. I have had the best service and the best price available through your shop. I've saved quite a bit of money over time by purchasing from you. Plus, I've had super fast shipping from you as well. It seems that no sooner do I place the order than the UPS guy is back knocking on my door again. Actually, I've become quite familiar with the driver for my route now.

I've purchased everything from your shop. I've bought using your secure server and I've also placed orders over the phone. Several times either you or Jim have personally helped me, answered questions, researched things, and generally helped out a less knowledgeable beginning musician like myself. I appreciate that. Everyone I have dealt with at JDMC has been helpful, friendly, and just plain wonderful.

I also want to thank you for putting out some wonderful instructional banjo materials through Mel Bay. In fact, your "You Can Teach Yourself Banjo" book, cd, and video were so well put together, easy to understand, and insightful that I stopped taking banjo lessons all together. I couldn't see paying by the hour to take lessons from a teacher when I could purchase that series of yours and take lessons from a virtuoso like yourself. I've saved a ton of money just in that series alone and I've learned more from your series than I learned from several months of lessons from another teacher. Also, I love the convenience of these tapes. I can take a lesson when it is convenient for me. I can sit down and have a lesson whenever I need one and not have to worry about scheduling it in, and for somebody with a busy schedule like mine, that means a lot! You're a great banjo player and you're helping me to develop my skills. I admire your talent, respect your opinions, and have always found you more than ready to help me with your extensive knowledge of the instruments and products you sell. Both you and Jim have been instrumental (pun intended) in my growth in knowledge of instruments, (especially since I purchased your and Jim's video on Banjo Set Up and Maintenance - which is essential for any banjo picker to have!) and my learning to play. I can and have highly recommended anybody to visit your webpage and shop at your store. Whether they are looking for a beginner's instrument or a top of the line instrument, whether they are looking for replacement parts for an instrument or instructional courses, tapes and videos; you've got it all and at the best price! One of these days, I'm going to make it out to one of your banjo camps and out to your store. I look forward to doing business with you in the future and I just wanted to take the time to give you a little feedback and say "thanks".

Sincerely,

Jim M
Cherokee Indian Reservation, Cherokee, NC

Dear Janet and friends, Superb site! I will buy from you later this year, or early next year. I like the Gold Tone "White Ladye". May have to break it up for transport - my responsibility due to horrendous customs and excise duties in Europe. I will discuss nearer the time. I want loads of extras - plus advice. Thanks. Ciao Bella! Yours sincerely, Peter D

Dear Janet, I have received the banjo and I'm practicing like mad. It sounds great! Thank you very much for being able to help me out. I was a little worried about ordering over the internet, but it worked out just fine. Thanks again for everything and thanks for the fingerpicks, Christian S

Hello there, I just wanted to say hello and thanks for your great customer service and good products. Keep up the good work! Cheers, Heather F, Vanderhoof, British Columbia Canada

Janet, I wanted to thank you again for being honest in dealing with me yesterday. You had my credit card number already and could have just made the price increase on my bill and never said anything. So thanks for being honest and calling me. I also appreciate your website and have already begun sharing information about it with my picking buddies. I will order more in the future. Thanks again, Chet R Satisfied Customer and Banjo Picker

Brett - I allowed 10 days and received it in 3. Excellent service and everything arrived in fine shape. Pleasure doing business with you. Doug

Thanks Folks, my order finally made it to little Kooskia, Idaho... I am very pleased with all items ordered. Beautiful banjo case! Take care and have a super Christmas season. Marcus S, Kooskia, Idaho

Just a word to folk who may be reading the comments section. I worked with Janet over the phone about the tone I was looking for in a new Scruggs banjo. She nailed it, people have wanted to trade me their children for it, but the case won't hold them. Larry B

Dear Brett / Janet I have just received my order in good condition. Thanks and regards, Luiz F Brazil

Got my new banjo-It's set up great. Love it! Playing day and night-can't get anything else done-too bad.
Thanks again. Kate W

I am new to computers, I visited your web site, very well done, I was pleased to read your bio, I am sure you appreciate your talent and love of music. All us would be musicians are happy that you offer a source and inspiration that we can turn to for our musical wants and needs. Thanks for being you, Sid {Stan} H

I am so glad I called one day, wishing to place an order, and got put on hold. Whoa! Take a breath. It's true, because I had never heard "Decision At Glady Fork" by Bryan Sutton, from the "ready to go" CD, until I heard it while I was on hold. I can't recall what I ordered that day, except for the "ready to go" CD, which I enjoy very much. Being put on hold exposed me to something new that was good for me. Thank you. Jay V, Marion, VA

Just wanted to say thanks for your great service! Every time I order something from you, I'm continually amazed and pleased to receive the order in just a day or two. I couldn't ask for better service & wanted to let you know how much I appreciate it. I'll keep coming back. Dick T

I received the shipment I ordered three days ago.... Good Service. Dick M

Bluegrass people and banjo pickers in particular are very fortunate to have someone as honorable, knowledgeable and dedicated as you in our music business. Thank you, Jack C

Thanks Janet, I sure do appreciate the great service. Douglas

Janet, I would not hesitate to order from you again and I will gladly recommend JDMC to anyone I know. Your prices are the lowest I've seen, and your after-sales service is superb! Best Regards, Eric

Janet, I wanted to let you know, I received my RB75 in perfect shape, and have been playing non-stop since. Thanks, it's more than I expected. Charlie S

Janet, Just a quick update. I had purchased a Loar mandolin for my daughter and a Deering Golden Era for myself (but my son took it over) from you in the last year or so. My son and daughter played in the 26th annual Santa Fe, NM Bluegrass festivals Mandolin & Banjo Contest. This was their first time playing before a crowd. The result was a 3rd place finish for Stephanie(17yrs) on the Loar and a 1st place finish for Kevin(12yrs) on the Golden Era. I want to thank you again for the fine instruments and great service. David H

As I mentioned on the phone, my eleven-year-old son, Andrew, is a beginning player and he has nothing but praise for your book, You Can Teach Yourself Banjo. It really is well done, understandable, and helpful. When we were on vacation in North Carolina, he was practicing four or five hours a day. I had to keep reminding him to get outside and enjoy the mountains! As well, I'm enjoying your scale book and look forward to receiving the others I've ordered. Thanks for all your work that goes beyond just operating a business. You're performing a real service. Sincerely, Wayne B

This is to confirm that I've received the Vega style armrest. Thanks for the prompt service. Regards, Marcus T, New Zealand.

I just wanted to drop you a line to let you know how pleased I am with everything I have ordered from you and how quickly my requests were processed. Thank you Brian R

Thanks so much for all your assistance in my search for an intermediate banjo. I ordered, and just received, the BG250F. I am grateful for all your input in the selection process and for the prompt shipping of my order. Everything arrived in great shape - extremely well packed and faster than I expected. I was most impressed with every aspect of my shopping experience with your company. You definitely have my recommendation and my repeat business!
Thanks for all the tremendously helpful assistance and the terrific service! Beth

(Re: our 'custom' archtop 5-string:) "I played it on Saturday at a BBQ/Benefit that we were doing for a Church Building Fund. When I opened it out there, the other band members were very impressed with the look and sound of it. It sounds terrific. I will most likely use it on our upcoming sessions to record our new demo tape. Hopefully, that will be soon. I am So Very Glad that I didn't change my mind about it when you ask if I wanted to cancel that order after buying the 1933 Gibson. Danny FLORIDA

Dear Janet, I got my new Gibson Banjo today and have not put it down all night. I just wanted to tell you how much I appreciated all your help and all your patients while I was calling every day or so with a question about the little things I wanted. Your prompt service and handling of the Banjo I received was well worth the wait. Once again thanks and I'll be sure to tell my friends where to purchase their next instrument. P.S. Thanks for the great job on the sit-up!!! Thanks again, Scott

To the folks at Janet Davis Music: Just a note to give ya'll an attaboy on your mail order store and music business. Living in rural N.C., most of the business I conduct is mail order. You folks are the best I have dealt with. I can count on the order being correct and on time. Well done! I also appreciate the help from Janet on my banjo questions. Best Regards, G.S.-- N.C.

Thank You, I always get real good service from your company! Ronnie

I just received my order - great job, excellent service. the kit I ordered was better than I expected. I just wanted to thank you for your service and quality. HCM

Dear Janet, Thank you so much. I received my banjo last week. It was a surprise since I didn't know it had been shipped. Obviously I have been playing with it, and didn't get back to you. Anyhow it arrived in perfect shape. I find it much easier to play than my Goodtime Banjo. Once again thank you very much. Colleen

Janet, Greetings from New Mexico We received the new mandolin on Tuesday afternoon. My daughter Stephanie was totally surprised and very pleased with her new instrument. She will be passing on her Mid - Missouri to her 8 year old brother and start giving him lessons today. Thank You for your assistance and great service! David H

Dear Janet, My wife ordered some Doc Watson videos from you last fall and was impressed with your attention to your customers. We live on a sailboat in Mexico. Am interested in banjo as a beginner and that seems to be what you do well. This is a very slow connection, via Ham radio so if you reply, please no attachments. Thank you, Jim W

Janet: I received the Pat Cloud book/CD yesterday. Thanks for the quick service. Clayton W.

Thank you for the speedy service. You're the best. Ernie O

The KY mandolin (KM150) came this afternoon by UPS. I'd have to call this REAL customer service, and I thank you.
Willie

Hi Janet, thanks for the "fast" service ..we got our cases today and are very pleased.
Jim L

(Email to Calton Case Company) Hi Al, your E-mail is the nicest thing that's happened to me yet today. Thank you. I think it's easy to understand why I wouldn't buy anything musical of significant value from anyone but Janet Davis. She consistently goes out of her way to make sure that the customer is treated well. You folks obviously feel the same way and I appreciate it very much. I can't wait for the case but realize that quality things with fine workmanship take time. Cheers. Thanks again, Don R

Got my Pat Cloud book promptly, as usual. Just want to thank you all for your outstanding service and easy transactions. Always recommend you all when I find anyone needing bluegrass supplies. Until my next order - thanks, Dave

The personalized service and care is greatly appreciated! I'll continue to visit for all my music needs. Chris

Janet, just wanted to thank you for the great service on my recent orders. I got the RB-12 a day earlier than I was expecting and what a nice surprise. It was well worth the wait to get it. I have been very impressed with it; it is a wonderful instrument with great tone and playability. Thanks for the great set-up job on it. I have been playing it every chance I've had since I got it. I know it will be a great instrument for a long, long time. As always, a great big thanks. Ben G

Hi Janet: Received banjo today. Extremely well packed. Could have taken Niagara Falls with no scratches. Very nice condition. Spent the rest of the afternoon waxing and polishing. Thank you again for the most expedient service.
Thanks, Janet....Harry

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JDMC Janet Davis Music Company
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